Access Services Assistant

Boston College; Northern (KY); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Tuition remission (Employee)

Tuition remission for dependents

Medical, Dental, Vision Insurance

Life Insurance

Retirement plans (401k/403b)

Paid holidays

Sick and vacation pay

Job summary

Boston College Libraries are seeking an Access Services Assistant to join the Access Services Department at O'Neill Library. The Assistant plays a central role in fulfillment operations, collection maintenance, course reserves support, and library outreach, while staffing service points at O'Neill and Bapst Libraries.

This full-time position oversees interlibrary loan shipments, student staff supervision, and patron requests across multiple facilities, with a Tuesday–Saturday 2:00 PM–10:00 PM

Qualifications

• Bachelor's degree preferred.
• Strong service orientation and excellent communication skills.
• Ability to manage multiple tasks and collaborate in a team.
• Ability to use social media platforms and design software (Canva or Adobe).
• Valid U.S. driver's license and ability to operate the courier vehicle.
• Ability to lift heavy objects as defined by OSHA regulations.

Responsibilities

• Process interlibrary loan shipments (approx. 30,000 items annually), ensuring packaging and turnaround meet standards with partners.
• Train and supervise student employees in fulfillment duties.
• Process patron requests moving to/from three off-site storage facilities.
• Support Course Reserves workflows and resolve broken links.
• Participate in collection maintenance across O'Neill, Bapst, and off-site locations; update item records.
• Maintain Access Services signage, promotional materials, and social media content with Graphic Designer and Outreach Committee.
• Staff and close service points at O'Neill and Bapst Libraries; serve as primary contact for facilities/patron issues.

Skills

Excellent communication skills

Strong service orientation

Multitasking / task management

Team-based collaboration

Social media usage

Education

Bachelor's degree preferred

Tools

Canva

Adobe Creative Suite

Job description

Boston College Introduction

Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,654 full-time undergraduates and 5,072 graduate and professional students. Ranked 37 among national universities, Boston College has 923 full-time and 1,336 FTE faculty, 2,822 non-faculty employees, an operating budget of $1.4†billion, and an endowment in excess of $3.9†billion.

Job Description

Boston College Libraries are seeking an Access Services Assistant to join the Access Services Department at O'Neill Library. Under the direction of the Offsite Collections and Delivery Services Manager, the Assistant plays a central role in fulfillment operations, collection maintenance, course reserves support, and library outreach, while also staffing service points at O'Neill and Bapst Libraries.

The responsibilities for this position include:

• Processing incoming and outgoing interlibrary loan shipments (approximately 30,000 items annually), ensuring packaging and turnaround meet contractual standards with resource-sharing partners,
• Training and supervising student employees assigned to various fulfillment duties,
• Processing patron requests moving to and from three off-site storage facilities,
• Supporting Course Reserves workflows, including resolving broken links, processing resource lists, and responding to faculty, instructor, and student inquiries
• Participating in collection maintenance projects across O'Neill, Bapst, and off-site locations, including shifting, inventory, and item record updates
• Maintaining Access Services signage, promotional materials, and social media content in coordination with the library's Graphic Designer and Outreach Committee,
• Staffing and closing service points at O'Neill and Bapst Libraries, including circulation and returns processing, and serving as a primary contact for facilities or patron issues.

This is a full-time, 35-hour-per-week, 52-week position with full benefits

Scheduled hours are Tuesday–Saturday, 2:00 PM–10:00 PM, with adjustments during holidays, finals periods, and the summer session.

Hiring Range: $22.69/hr to $28.35/hr. Pay rate commensurate with relevant experience.

Requirements

• Bachelor's degree preferred
• Strong service orientation and excellent communication skills; ability to work with faculty, students, and staff
• Ability to manage multiple tasks and work collaboratively in a team-based environment
• Ability to use social media platforms and commercial design software preferred (e.g., Canva or Adobe)
• Valid U.S. driver's license and ability to operate the courier vehicle
• Ability to lift heavy objects as defined by OSHA regulations and push a fully loaded book truck

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored403bRetirement Plans
• Paid Holidays Annually
• Generous Sickand Vacation Pay
• Additional benefits can be found on https://www.bc.edu/employeehandbook

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status. Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination.