Evening Library Access Specialist — Patron & Collections

Boston College; Northern (KY); Hybrid; USD 45,000 - 56,000; Full time

Job summary

Boston College Libraries are seeking an evening Access Services Specialist to join the Access Services Department at O'Neill Library. Under the direction of the Circulation and Collection Maintenance Manager, the Specialist plays a central role in fulfillment operations, collection maintenance, course reserves support and interlibrary loan processing, while staffing service points at O'Neill and Bapst Libraries.

This is a full-time, 35-hour-per-week position with evening hours.

Qualifications

• Bachelor's degree preferred.
• Familiarity with library organization, cataloging, and classification.
• Ability to lift heavy objects as defined by OSHA regulations and push a fully loaded book truck.
• Demonstrated commitment to customer service.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a team-based environment and independently.

Responsibilities

• Staff service desks, charge/discharge materials, and help users locate reserve items, online resources, and materials in the general collections.
• Explain library policies and answer basic reference questions when librarians are unavailable.
• Assist remote users via LibAnswers during evening/overnight hours.
• Maintain routine collection maintenance activities, shelving, item searches, hold shelf maintenance, processing patron requests, and receiving new acquisitions.
• Participate in large-scale collection maintenance projects.
• Provide processing support for Interlibrary Loan and Course Reserves.
• Responsible for closing routines and serves as a primary contact for campus police, campus security personnel, commercial security services, and university facilities.
• Mediate patron issues, especially during times when building access is restricted to BC community members.
• Participate in interviewing, hiring, training, and supervising the work of student employees staffing two service points.

Skills

Customer service

Communication

Teamwork

Lifting heavy objects

Library organization

Education

Bachelor's degree preferred

Job description

Boston College Libraries are seeking an evening Access Services Specialist to join the Access Services Department at O'Neill Library. Under the direction of the Circulation and Collection Maintenance Manager, the Specialist plays a central role in fulfillment operations, collection maintenance, course reserves support and interlibrary loan processing, while staffing service points at O'Neill and Bapst Libraries.

This is a full-time, 35-hour-per-week position with evening hours.