Library Access Services Specialist - Loan & Course Reserves

Boston College; Northern (KY); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Tuition remission (Employee)

Tuition remission for dependents

Medical, Dental, Vision Insurance

Life Insurance

Retirement plans (401k/403b)

Paid holidays

Sick and vacation pay

Job summary

Boston College Libraries are seeking an Access Services Assistant to join the Access Services Department at O'Neill Library. The Assistant plays a central role in fulfillment operations, collection maintenance, course reserves support, and library outreach, while staffing service points at O'Neill and Bapst Libraries.

This full-time position oversees interlibrary loan shipments, student staff supervision, and patron requests across multiple facilities, with a Tuesday–Saturday 2:00 PM–10:00 PM

Qualifications

• Bachelor's degree preferred.
• Strong service orientation and excellent communication skills.
• Ability to manage multiple tasks and collaborate in a team.
• Ability to use social media platforms and design software (Canva or Adobe).
• Valid U.S. driver's license and ability to operate the courier vehicle.
• Ability to lift heavy objects as defined by OSHA regulations.

Responsibilities

• Process interlibrary loan shipments (approx. 30,000 items annually), ensuring packaging and turnaround meet standards with partners.
• Train and supervise student employees in fulfillment duties.
• Process patron requests moving to/from three off-site storage facilities.
• Support Course Reserves workflows and resolve broken links.
• Participate in collection maintenance across O'Neill, Bapst, and off-site locations; update item records.
• Maintain Access Services signage, promotional materials, and social media content with Graphic Designer and Outreach Committee.
• Staff and close service points at O'Neill and Bapst Libraries; serve as primary contact for facilities/patron issues.

Skills

Excellent communication skills

Strong service orientation

Multitasking / task management

Team-based collaboration

Social media usage

Education

Bachelor's degree preferred

Tools

Canva

Adobe Creative Suite

Job description

Boston College Libraries are seeking an Access Services Assistant to join the Access Services Department at O'Neill Library. The Assistant plays a central role in fulfillment operations, collection maintenance, course reserves support, and library outreach, while staffing service points at O'Neill and Bapst Libraries.

This full-time position oversees interlibrary loan shipments, student staff supervision, and patron requests across multiple facilities, with a Tuesday–Saturday 2:00 PM–10:00 PM