EV Service & Warranty Leader - National Network Builder

Vida Group International; Riverside (CA); On-site; USD 250,000 - 360,000; Full time

Job summary

Vida Group International is seeking a Vice President of Service to design and lead an end-to-end service, warranty, charging, and customer support organization for a U.S.-based commercial EV manufacturer. This role will drive uptime, field service, and a superior customer experience across a growing fleet.

The executive will establish a national service network, service standards, and partner agreements while collaborating with Engineering, Finance, and Sales to ensure readiness for new product

Qualifications

• 12+ years of progressive leadership experience in service, aftermarket, technical operations, or customer support within an automotive OEM, commercial vehicle, transit, EV, or transportation equipment environment.
• Experience building, scaling, or significantly transforming a service organization.
• Experience developing national or regional dealer, distributor, or authorized service networks.
• Strong understanding of warranty strategy, claims administration, warranty cost management, and supplier recovery.
• Experience supporting new product or vehicle launches and establishing service readiness prior to deployment.
• Strong knowledge of electric and/or hybrid vehicle systems, including high-voltage systems, battery technology, diagnostics, and charging infrastructure.
• Familiarity with telematics, connected vehicle technology, remote diagnostics, and predictive maintenance.
• Experience supporting fleet customers, transit agencies, municipalities, or other demanding commercial vehicle customers strongly preferred.
• Strong financial acumen with experience developing budgets, managing service economics, modeling warranty reserves, and building business cases.

Responsibilities

• Design and lead a national service network with authorized providers, mobile service, regional hubs, and partners.
• Establish service standards, technician certification programs, tooling requirements, and operating procedures.
• Develop service partner agreements, SLAs, performance expectations, and accountability metrics.
• Create a parts distribution and inventory strategy to maximize uptime and parts availability.
• Collaborate with Engineering and Technology to develop remote diagnostics, telematics, and predictive maintenance.
• Build infrastructure to support a rapidly expanding installed fleet.
• Lead the service and aftermarket P&L, including budgets, reserves, forecasting, and cost-reduction initiatives.

Skills

Leadership experience

Service operations

Education

Bachelor's degree in Engineering, Business, Operations, or related

Job description

Vida Group International is seeking a Vice President of Service to design and lead an end-to-end service, warranty, charging, and customer support organization for a U.S.-based commercial EV manufacturer. This role will drive uptime, field service, and a superior customer experience across a growing fleet.

The executive will establish a national service network, service standards, and partner agreements while collaborating with Engineering, Finance, and Sales to ensure readiness for new product