Executive VP, OEM Accounts & Customer Lifecycle

SR Staffing; Houston (TX); On-site; USD 180,000 - 300,000; Full time

Job summary

SR Staffing is seeking a senior executive to lead strategic OEM account management, customer lifecycle services, and warranty operations for a portfolio of transportation and industrial customers.

The Vice President will own executive relationships, oversee global customer support, field service, and post-sale performance from contract award through launch, production, service, renewal, and growth.

Qualifications

• Bachelor's degree in Engineering, Business, Operations, or related field.
• MBA or advanced degree preferred.
• 12+ years of progressive experience in OEM account management, customer operations, field service, warranty, commercial leadership, or program management.
• 5+ years leading large strategic accounts, customer-facing organizations, or global service operations.
• Experience managing executive-level customer relationships with significant revenue and profitability responsibility.
• Experience within automotive, commercial vehicles, electrification, energy storage, industrial technology, transportation, or related sectors.

Responsibilities

• Serve as executive relationship owner for assigned OEM and strategic accounts.
• Develop and execute multi-year account plans focused on revenue growth and long-term partnership expansion.
• Maintain executive relationships across purchasing, engineering, operations, manufacturing, quality, finance, product development, and aftersales.
• Coordinate a consistent global account strategy across regions, business units, and product platforms.
• Identify opportunities for new programs, vehicle platforms, product lines, geographic expansion, and lifecycle services.
• Partner with engineering, product management, and commercial teams to shape opportunities before formal sourcing begins.
• Lead commercial negotiations, contract discussions, pricing reviews, and strategic partnership initiatives.
• Provide executive oversight from nomination through development, validation, launch, production ramp-up, and ongoing operations.
• Monitor customer commitments, schedules, quality metrics, capacity planning, and launch readiness.
• Lead executive-level recovery plans when customer commitments are at risk.
• Own warranty strategy, governance, and customer satisfaction performance across all programs.
• Establish reporting and KPI structures for service response times, warranty costs, customer satisfaction, and case resolution.
• Lead an integrated team spanning Account Management, Customer Success, Service Operations, Warranty, Quality, Engineering, Supply Chain, Finance, and Program Management.

Education

Bachelor's degree in Engineering, Business, Operations, or related field

MBA or advanced degree preferred

Job description

SR Staffing is seeking a senior executive to lead strategic OEM account management, customer lifecycle services, and warranty operations for a portfolio of transportation and industrial customers.

The Vice President will own executive relationships, oversee global customer support, field service, and post-sale performance from contract award through launch, production, service, renewal, and growth.