VP of Service

Lumicity; California (MO); On-site; USD 210,000 - 320,000; Full time

Job summary

Lumicity seeks a founding-level Vice President of Service to architect an end-to-end service, warranty, charging, and customer support organization for a next-generation EV/hybrid platform in the United States. This leader will design infrastructure, processes, and networks to support fleets across transit, municipal, and commercial customers.

The role blends strategy and execution, building teams and partnerships, maximizing vehicle uptime, and enabling rapid scale with production growth.

Qualifications

• Extensive leadership experience in service, aftersales, technical operations, automotive, or EVs.
• Proven ability to develop warranty strategies and manage service costs with cross-functional partners.
• Strong customer-first mindset, uptime focus, and ability to scale networks and processes.

Responsibilities

• Build an end-to-end service, warranty, charging, and customer support organization from the ground up.
• Define post-sale strategy and infrastructure for a next-generation EV/hybrid platform in the United States.
• Design systems, partner networks, and teams to support a growing fleet and diverse customer segments.

Skills

Leadership

Customer focus

Cross-functional

Strategy

Travel readiness

Education

Bachelor's degree

Advanced degree preferred

Job description

The Vice President of Service will be a founding-level leader responsible for building an end-to-end service, warranty, charging, and customer support organization from the ground up. This is a unique opportunity to define the post-sale strategy and infrastructure supporting a next-generation electric and hybrid vehicle platform in the United States. Reporting directly to executive leadership, the Vice President of Service will design the infrastructure, processes, partner networks, and teams required to support a growing fleet across diverse customer segments, including transit agencies, municipalities, and commercial fleets. This leader will be both a strategist and an operator - developing the systems and organization required to deliver exceptional customer experiences, maximize vehicle uptime, and scale service operations alongside production growth.

Qualifications

• Bachelor's degree in Engineering, Business, Operations, or a related field; advanced degree preferred. Extensive leadership experience in service, aftersales, technical operations, automotive, commercial vehicles, transit, transportation equipment, or EVs.
• Proven experience building and scaling service organizations, service networks, warranty programs, technical support operations, and third-party service partnerships. Strong understanding of electric and hybrid vehicle systems, high-voltage safety, battery technology, EV charging, telematics, and remote diagnostics.
• Demonstrated ability to develop warranty strategies, manage service and warranty costs, establish performance standards, and partner cross-functionally with Engineering, Quality, Supply Chain, Sales, and Finance to improve field reliability and customer experience.
• Experience supporting commercial fleets, transit agencies, municipalities, government customers, or other fleet-based operations is preferred. Strong financial and business acumen, including budgeting, P&L management, warranty forecasting, and cost-reduction initiatives.
• Proven ability to build teams, processes, and infrastructure in a startup, high-growth, or evolving environment. Excellent communication, leadership, and relationship-building skills, with a customer-first mindset and a strong focus on uptime, reliability, safety, and responsiveness. Willingness and ability to travel extensively.