EV Service Operations Trainer

Lucid Motors; Michigan; On-site; USD 80,000 - 110,000; Full time

Job summary

Lucid Motors is seeking a Service Operations Trainer to join our growing team. You will design, develop, and deliver comprehensive training programs for service technicians, advisors, and managers, ensuring high standards of customer service and technical proficiency.

You will create manuals, videos, and e-learning modules, coach field teams, and address knowledge gaps through a structured feedback loop. Collaboration with parts and service teams is essential.

Qualifications

• 3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
• Proven experience developing and delivering operational training.
• Experience with parts inventory management and logistics preferred.
• Strong understanding of service processes, customer service standards, and parts management.
• Excellent presentation and facilitation skills with the ability to engage diverse audiences.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving mindset and attention to detail.

Responsibilities

• Design, develop, and deliver in-person and virtual training sessions for service technicians, advisors, and managers.
• Create training materials, including manuals, presentations, videos, and e-learning modules.
• Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
• Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
• Identify and address knowledge gaps through continuous feedback and support.
• Develop and maintain a feedback loop with field teams to improve training content and delivery.
• Develop and deliver training for Parts Advisor and service teams on parts identification, ordering, inventory management, and warranty processes.
• Ensure that Parts teams understand and follow company policies for inventory control, stock levels, and ordering procedures.
• Provide guidance on troubleshooting parts-related issues and improving parts availability to support service operations.

Skills

Presentation skills

Facilitation

Communication

Interpersonal skills

Independent work

Problem solving

Job description

Lucid Motors is seeking a Service Operations Trainer to join our growing team. You will design, develop, and deliver comprehensive training programs for service technicians, advisors, and managers, ensuring high standards of customer service and technical proficiency.

You will create manuals, videos, and e-learning modules, coach field teams, and address knowledge gaps through a structured feedback loop. Collaboration with parts and service teams is essential.