EV Service Onboarding Specialist

Lucid Motors; Southfield (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

Life & disability

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Cash incentive

Job summary

Lucid Motors in Southfield, MI is seeking a Service Onboarding Specialist to design, launch, and continually refine onboarding programs for new service hires, including Technicians, Service Advisors, and support staff.

You will coordinate with IT for system access, develop training materials, and deliver engaging onboarding across in-person, virtual, and e-learning formats, ensuring new teammates gain the knowledge and confidence to deliver exceptional service from day one.

Qualifications

• 3–5 years of experience in service and/or parts training, operations, or customer service (automotive or EV experience preferred).
• Demonstrate a strong, engaging presentation and facilitation presence, actively listening and quickly adapting content to meet the needs of a diverse audience.
• Proven experience developing and delivering operational training.
• Strong understanding of service processes, customer service standards, and parts management.
• Excellent presentation and facilitation skills with the ability to engage diverse audiences.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving mindset and attention to detail.

Responsibilities

• Deliver a comprehensive onboarding program (in-person, virtual, and e-learning) for new service hires.
• Ensure new employees have the correct system access (DMS, parts ordering, diagnostic tools and more) by coordinating with IT and tracking access approvals.
• Guide employees through the first 90 days of the company, providing milestones, check-ins, and resources to accelerate their integration.
• Create training materials, including manuals, presentations, videos, and e-learning modules.
• Provide training on service processes, customer service standards, and best practices for handling customer inquiries and concerns.
• Work directly with service teams in the field to reinforce training and provide on-the-job coaching.
• Identify and address knowledge gaps through continuous feedback and support.
• Develop and maintain a feedback loop with field teams to improve training content and delivery.
• Demonstrate flexibility in the face of shifting priorities in a fast-paced environment

Skills

Service training

Presentation

Customer service

EV knowledge

Team collaboration

Job description

Lucid Motors in Southfield, MI is seeking a Service Onboarding Specialist to design, launch, and continually refine onboarding programs for new service hires, including Technicians, Service Advisors, and support staff.

You will coordinate with IT for system access, develop training materials, and deliver engaging onboarding across in-person, virtual, and e-learning formats, ensuring new teammates gain the knowledge and confidence to deliver exceptional service from day one.