EV Service Advisor & Customer Experience Lead

Rivian-3; Salt Lake City (UT); Sur place; USD 28 000 - 32 000; Plein temps

Avantages offerts par ce poste

Paid vacation

Paid sick leave

Health insurance

401(k) Plan

Résumé du poste

Rivian seeks a Service Advisor to be the primary contact for owners, guiding them from appointment to vehicle handover with empathy and brand-aligned service. You will translate complex technician notes into clear owner explanations and coordinate with Parts and Production teams to ensure a seamless visit.

This level-agnostic posting welcomes candidates across seniority levels; load and responsibilities scale with need. A 40-hour week and strong English communication are essential.

Qualifications

• Must be at least 21 years old.
• Valid driver’s license with a clean record.
• Available for a 40-hour work week, including weekends, holidays, and varied shifts.
• Proficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems).
• Excellent written and verbal communication in English.
• Ability to lift up to 50 lbs and perform physical tasks.
• Experience in a customer-facing role is required.
• Automotive service experience is a plus but not required for entry-level roles.

Responsabilités

• Serve as the primary contact for owners from appointment to handover.
• Listen to owner concerns and document them in the repair order.
• Translate technician information into clear owner explanations.
• Proactively communicate status updates and timelines.
• Coordinate with Parts and Production teams to align service activities.
• Prepare and explain estimates and invoices clearly.
• Ensure owners leave feeling cared for and connected to Rivian brand.
• Maintain records of all customer communications and repairs.
• Support the setup of new Service Center locations and training initiatives.
• Assist in warranty repairs and ensure compliance with state/federal laws.

Connaissances

Customer-facing experience

English communication

Organizational skills

CRM proficiency

Formation

High School Diploma or GED

Outils

Windows

Google Workspace

Mac

CRM systems

Description du poste

Rivian seeks a Service Advisor to be the primary contact for owners, guiding them from appointment to vehicle handover with empathy and brand-aligned service. You will translate complex technician notes into clear owner explanations and coordinate with Parts and Production teams to ensure a seamless visit.

This level-agnostic posting welcomes candidates across seniority levels; load and responsibilities scale with need. A 40-hour week and strong English communication are essential.