EV Field Service Technician - Travel & Diagnostics

Orange EV; Indianapolis (IN); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

Orange EV is seeking a Field Service Technician to diagnose, repair, and support electric vehicle fleets in the field. The role emphasizes accurate service reporting, remote monitoring review, and collaboration with customers and third-party service providers.

You will be responsible for repairs, field upgrades, and site logistics coordination, with travel as needed to training events and customer sites. A technical background and customer-focused problem solving are essential.

Formación

• 1+ years’ experience in automotive or electrical industries.
• MS Office Suite experience (Excel, Word, TEAMS).
• Knowledge of principles and processes for providing superior customer service.
• Analytical approach to problem solving.
• Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75-100 lbs.

Responsabilidades

• Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair.
• Represent Orange EV in the utmost professional manner.
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs.
• Accurately record all service activity in the service record-keeping system.
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario.
• Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing.
• Evaluate conversion vehicle candidates and prepare a thorough report on the condition.
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs.
• Provide a secure remote location for tools, parts, and other necessary items.
• Deliver Operator and Maintenance training in addition to sales and business development support.
• Travel as required for initial training and to ensure service team goals and customer needs are met.

Conocimientos

MS Office Suite

Excel

Analytical problem solving

Customer service mindset

Educación

High School Diploma

Technical degree

Descripción del empleo

Orange EV is seeking a Field Service Technician to diagnose, repair, and support electric vehicle fleets in the field. The role emphasizes accurate service reporting, remote monitoring review, and collaboration with customers and third-party service providers.

You will be responsible for repairs, field upgrades, and site logistics coordination, with travel as needed to training events and customer sites. A technical background and customer-focused problem solving are essential.