EV Field Service Technician — Regional Travel

Orange EV; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Orange EV is seeking a Field Service Technician to perform regional field service tasks for its electric vehicle fleet. You will diagnose, repair, and perform root-cause analysis, review Remote Monitoring System data, document work, and support sales/marketing with technical expertise.

Responsibilities include planning a service strategy, training operators, coordinating with customers and third-party providers, and traveling for initial training and ongoing field support.

Qualifications

• High School Diploma; related technical degree preferred
• Travel as required for initial training and to ensure Service Team goals and customer needs are met
• 1 or more years’ experience in the automotive or electrical industries
• Intermediate to Advanced level experience with MS Office Suite, including Excel, Word, and TEAMS.
• Knowledge of principles and processes for providing superior customer service
• Analytical approach to problem solving
• Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75- 100 lbs
• Ability to squat, sit, lie under, or climb on the vehicle routinely.
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them according to a schedule
• Ability to execute and follow through on instructions given by the supervisor
• Ability to articulate clearly when writing, including composition, spelling, and punctuation.

Responsibilities

• Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
• Represent Orange EV in the utmost professional manner
• Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs
• Accurately record all service activity in the service record-keeping system
• Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
• Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing
• Evaluate conversion vehicle candidates and prepare a thorough report on the condition
• Support Customer Technicians and Third-Party Service Providers with ancillary repairs
• Provide a secure remote location for tools, parts, and other necessary items
• Deliver Operator and Maintenance training in addition to sales and business development support
• Travel as required for initial training and to ensure service team goals and customer needs are met.

Skills

Customer service

Analytical thinking

Communication

Problem solving

Teamwork

Education

High School Diploma

Related technical degree (preferred)

Tools

MS Office

Remote Monitoring System

Service Record Keeping System

Job description

Orange EV is seeking a Field Service Technician to perform regional field service tasks for its electric vehicle fleet. You will diagnose, repair, and perform root-cause analysis, review Remote Monitoring System data, document work, and support sales/marketing with technical expertise.

Responsibilities include planning a service strategy, training operators, coordinating with customers and third-party providers, and traveling for initial training and ongoing field support.