EV Charging Tech Support Specialist (Remote)

Twoconnect; United States; Remote; USD 42,000 - 68,000; Full time

Benefits offered by this job

Work from home

Flexible schedule

Healthcare benefits

Global client exposure

Career development programs

Team events

Inclusive culture

Supportive management

Job summary

Twoconnect seeks a technical support specialist to assist customers with EV charging stations. You will troubleshoot hardware and software issues, guide installation and maintenance, and escalate complex problems to engineering when needed.

The role includes monitoring performance, documenting interactions in a ticketing system, and participating in firmware updates and remote diagnostics. Training may be provided.

Qualifications

• Bachelor’s degree in engineering, IT, or a related technical field preferred.
• Experience in technical support, customer service, or similar role.
• Knowledge of EV charging infrastructure, power systems, or renewables is a plus.
• Strong troubleshooting across hardware, software, and networking components.

Responsibilities

• Provide technical support for EV charging stations via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues related to chargers.
• Guide customers through installation, setup, and maintenance.
• Escalate complex issues to engineering or field service as needed.
• Monitor system performance and proactively identify potential issues.
• Document troubleshooting steps and solutions in the ticketing system.
• Assist with firmware updates, integrations, and remote diagnostics.
• Deliver technical training to customers and internal teams.

Skills

Troubleshooting

Communication skills

Independent work

Networking concepts

Education

Bachelor's degree in Engineering/IT or related technical field

Tools

Zendesk

Freshdesk

Microsoft Office

Google Workspace

Job description

Twoconnect seeks a technical support specialist to assist customers with EV charging stations. You will troubleshoot hardware and software issues, guide installation and maintenance, and escalate complex problems to engineering when needed.

The role includes monitoring performance, documenting interactions in a ticketing system, and participating in firmware updates and remote diagnostics. Training may be provided.