EV Charging Operations Specialist: AI-Driven Troubleshooting

Joltcharge; San Francisco (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-Term Disability

401(k)

Parental Leave

Job summary

JOLT, a global DOOH and EV charging company expanding in the United States, seeks an Operations Specialist to troubleshoot hardware, monitor systems, and optimize charger performance using AI tools. You will coordinate maintenance, manage contractors, and ensure seamless operations across charging stations.

Ideal candidates have 1–3 years in electrical hardware, strong communication, and the ability to work under pressure while leveraging AI as a core tool for reporting and process improvement.

Qualifications

• Bachelor's degree or equivalent in a technical or engineering field.
• 1-3 years of experience with electrical or technical hardware systems.
• Experience with remote troubleshooting and AI-assisted optimization.
• Excellent communication and contractor management skills.
• Ability to interpret technical O&M manuals and work under pressure.

Responsibilities

• Triage and troubleshoot hardware issues with JOLT EV charging stations.
• Monitor assets and remotely troubleshoot faults; manage operating systems.
• Lead EV maintenance activities, raise work orders, and coordinate contractors.
• Serve as escalation point for customer service calls and tickets.
• Collaborate with Network Growth and suppliers to ensure chargers go live.

Job description

JOLT, a global DOOH and EV charging company expanding in the United States, seeks an Operations Specialist to troubleshoot hardware, monitor systems, and optimize charger performance using AI tools. You will coordinate maintenance, manage contractors, and ensure seamless operations across charging stations.

Ideal candidates have 1–3 years in electrical hardware, strong communication, and the ability to work under pressure while leveraging AI as a core tool for reporting and process improvement.