EUC Tier 1 Support Technician — Onsite (Hybrid Work)

Support Services Group; Waco (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Onsite position

Remote work option

Job summary

Support Services Group is seeking an EUC Tier 1 Support Technician for a temporary onsite role within the End User Computing team. You will handle initial support calls, emails, or tickets and troubleshoot simple hardware, software or network issues, escalating complex problems as needed.

The role requires clear communication, basic to intermediate IT knowledge, and the ability to work with remote teams. Travel for training may occur; onsite with possible remote work options are available.

Qualifications

• Strong communication and interpersonal skills.
• Intermediate to advanced technical and functional skills.
• Solid data gathering and analysis.
• Adaptability and stress tolerance.
• Experience in a customer support role.
• Experience with help desk tools.
• Technology troubleshooting experience.
• Experience in all Microsoft Office tools.
• Experience working remotely and/or with distributed teams is a plus.
• Strong Organization & self-leadership skills.

Responsibilities

• User account management.
• Troubleshoots and supports all network laptops/computers.
• Understanding of IT principles and ability to communicates technical concepts effectively to a varied audience.
• Assists in the set-up, maintenance and repair of PC hardware; distribution of equipment.
• Use ticketing system to answer all issues in a timely fashion based on department SLA’s.
• Walk users through problem-solving processes and consult on workflow best practices for remote employees.
• Knowledge Base content creation and cultivation, special projects, customer communications, product and tooling integration and validation.
• Infrequent/occasional travel may be required for initial training and/or site builds and has reliable transportation.
• This is on an onsite position with work from home opportunity.

Skills

Communication

Technical ability

Data gathering

Adaptability

Customer support

Help desk tools

Troubleshooting

MS Office tools

Remote collaboration

Self-leadership

Job description

Support Services Group is seeking an EUC Tier 1 Support Technician for a temporary onsite role within the End User Computing team. You will handle initial support calls, emails, or tickets and troubleshoot simple hardware, software or network issues, escalating complex problems as needed.

The role requires clear communication, basic to intermediate IT knowledge, and the ability to work with remote teams. Travel for training may occur; onsite with possible remote work options are available.