EUC technician/Site IT Support

Tata Consultancy Services; Muskegon (MI); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

401K Plan

Certification & Training Reimbursement

Paid Time Off

Job summary

Tata Consultancy Services in Muskegon, Michigan seeks an Asset Management specialist to oversee IT hardware and software assets across PC, mobile, and server devices. You will manage asset lifecycles, audits with vendors, and coordinate end-to-end processes from forecasting to recycling.

The role requires strong communication and training skills, with hands-on experience in ServiceNow and Windows/iOS ecosystems. On-site work and comprehensive benefits are offered.

Qualifications

• Experience with IT hardware and software asset management services.
• Experience managing PC and mobile assets in ServiceNow module.
• Ability to coordinate asset audits with vendors.
• End-to-end asset life management, including forecasting, receiving, shipping and recycling.
• Knowledge of asset lifecycle, warranty, refresh and end-of-life information.
• Familiar with ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting.
• Support for server and network devices; Train-the-Trainer capability.

Responsibilities

• 100% Work from Office at client location.
• Asset inventory management (new devices, imports, physical stocking).
• PC fulfillment and lifecycle scheduling, including recertification.
• Device fulfillment across Windows/Mac/iOS platforms and replacement processes.
• Accessory requests, unknown device research, and asset disposition.
• Software install and printer configuration requests; handling returns.
• Walkup, deskside and remote technical support; incident management.
• New hire onboarding training and AV meeting room support.

Skills

Asset management

ServiceNow

Windows Auto Pilot

Microsoft Office

Windows OS

iOS troubleshooting

Train the Trainer

Communication skills

Interpersonal skills

Vendor management

Education

Bachelor of Computer Science

Tools

ServiceNow

Windows Auto Pilot

Microsoft Office

Windows OS

iOS

Job description

Job Description

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer

Job Description

Must Have Technical/Functional Skills

• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer

Roles & Responsibilities

• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support

Generic Managerial Skills, If any

ITIL Trained/Certified, Dell Certified technician, Apple Certified technician

Base Salary Range : $55,000 to $60,000 Per Annum

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications

BACHELOR OF COMPUTER SCIENCE