EUC Desktop Support Engineer (Onsite) – Growth & SLA Focus

Sharp Brains; Erlanger (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Sharp Brains Limited is seeking a Desktop Support Engineer (EUC L1) to join our team in Erlanger, Kentucky. The role provides onsite Level 1 desktop and end-user support, troubleshooting across Windows 10/11, Office 365, AD, and basic networking.

You will document tickets, perform IMAC tasks, and escalate complex issues as needed. Candidates should have 2+ years in EUC/desktop support, strong communication skills, and the ability to work independently on-site in a enterprise environment.

Qualifications

• 2+ years of experience in Desktop Support or EUC.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Experience with Active Directory, basic networking, and hardware troubleshooting.
• Familiarity with ticketing tools (e.g., ServiceNow).
• Excellent troubleshooting, communication, and customer support skills.
• Ability to work onsite in enterprise environments.

Responsibilities

• Provide onsite Level 1 desktop and end-user support.
• Install, configure, and troubleshoot Windows desktops, laptops, and peripherals.
• Diagnose and resolve hardware, software, printer, and network issues.
• Perform IMAC activities.
• Support user account administration, including password resets and AD tasks.
• Escalate complex issues to higher support levels.
• Maintain accurate tickets and technical documentation.
• Deliver excellent customer service while meeting SLA requirements.

Skills

Windows 10/11

Microsoft Office 365

Active Directory

Basic networking

Hardware troubleshooting

ServiceNow or ticketing tools

Customer support

Onsite work

Independent work

End User Computing

Tools

ServiceNow

Job description

Sharp Brains Limited is seeking a Desktop Support Engineer (EUC L1) to join our team in Erlanger, Kentucky. The role provides onsite Level 1 desktop and end-user support, troubleshooting across Windows 10/11, Office 365, AD, and basic networking.

You will document tickets, perform IMAC tasks, and escalate complex issues as needed. Candidates should have 2+ years in EUC/desktop support, strong communication skills, and the ability to work independently on-site in a enterprise environment.