Desktop Support Technician

Sharp Brains; Erlanger (KY); On-site; USD 45,000 - 60,000; Full time

Job summary

Sharp Brains Limited is seeking a Desktop Support Engineer (EUC L1) to join our team in Erlanger, Kentucky. The role provides onsite Level 1 desktop and end-user support, troubleshooting across Windows 10/11, Office 365, AD, and basic networking.

You will document tickets, perform IMAC tasks, and escalate complex issues as needed. Candidates should have 2+ years in EUC/desktop support, strong communication skills, and the ability to work independently on-site in a enterprise environment.

Qualifications

• 2+ years of experience in Desktop Support or EUC.
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Experience with Active Directory, basic networking, and hardware troubleshooting.
• Familiarity with ticketing tools (e.g., ServiceNow).
• Excellent troubleshooting, communication, and customer support skills.
• Ability to work onsite in enterprise environments.

Responsibilities

• Provide onsite Level 1 desktop and end-user support.
• Install, configure, and troubleshoot Windows desktops, laptops, and peripherals.
• Diagnose and resolve hardware, software, printer, and network issues.
• Perform IMAC activities.
• Support user account administration, including password resets and AD tasks.
• Escalate complex issues to higher support levels.
• Maintain accurate tickets and technical documentation.
• Deliver excellent customer service while meeting SLA requirements.

Skills

Windows 10/11

Microsoft Office 365

Active Directory

Basic networking

Hardware troubleshooting

ServiceNow or ticketing tools

Customer support

Onsite work

Independent work

End User Computing

Tools

ServiceNow

Job description

Desktop Support Engineer (EUC L1) | Erlanger, KY, USA

Sharp Brains Limited is a global IT services company delivering onsite IT support, End User Computing (EUC), Smart Hands, network deployment, and data center services across 100+ countries. We are currently seeking a Desktop Support Engineer (EUC L1) to join our team in Erlanger, Kentucky.

• Location: Erlanger, KY, USA
• Shift: 7:00 AM – 7:00 PM (12-hour shifts)

Key Responsibilities

• Provide onsite Level 1 desktop and end-user support.
• Install, configure, and troubleshoot Windows desktops, laptops, and peripherals.
• Diagnose and resolve hardware, software, printer, and network connectivity issues.
• Perform IMAC (Install, Move, Add, and Change) activities.
• Support user account administration, including password resets and Active Directory tasks.
• Escalate complex technical issues to higher support levels when required.
• Maintain accurate service tickets and technical documentation.
• Deliver excellent customer service while meeting SLA requirements.

Required Skills & Experience

• 2+ years of experience in Desktop Support or End User Computing (EUC).
• Strong knowledge of Windows 10/11 and Microsoft Office 365.
• Experience with Active Directory, basic networking, and hardware troubleshooting.
• Familiarity with ticketing tools such as ServiceNow or similar platforms.
• Excellent troubleshooting, communication, and customer support skills.
• Ability to work independently in an onsite enterprise environment.

If you're a motivated Desktop Support Engineer looking to grow your career with a global IT services organization, we'd love to hear from you.