EUC Desktop Support Engineer – L1 (VIP Desk)

Iron Systems, Inc

Aibonito (PR)

On-site

USD 60,000 - 75,000

Full time

14 days+

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Job summary

Iron Systems, Inc is seeking a on-site Desktop Support Specialist to manage incidents end-to-end for desktop devices, ranging from hardware to software and connectivity. You will handle IMAC and deskside services, maintain desktop images, and ensure security compliance.

Qualified candidates bring AD knowledge, MAC support experience, familiarity with ServiceNow, EUC tools, VPN and MS Office, plus ITIL process understanding. A technical degree is required and a Bachelor's is preferred.

Qualifications

Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required.
Bachelor's Degree preferred.
Knowledge in AD and smart hands and feet support is good to have.
Experience supporting MAC devices and tablets is good to have.
Experience with Service management tool such as ServiceNow.
Expertise on EUC tools, remote support tools, MS Office and Outlook.
Understanding of Lync, VPN, and mobile device support is preferable.
Awareness of ITIL processes: Incident, Change, Problem, Service Request and spare stock management.

Responsibilities

Manage desktop device incidents through to resolution (hardware, software, connectivity).
Manage IMAC and deskside support services.
Handle break/fix for laptops and desktops; provide standard OS and Office support.
Maintain desktop images and lifecycle support across devices.
Monitor security profiles and anti-virus on all desktop devices.