EUC Desktop Support Engineer - L1

Iron Systems, Inc; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Iron Systems, Inc in Houston, TX is seeking an IT Field Support Specialist to participate in small to medium engineering projects, provide deployment and ongoing technical support, and engage with customers to ensure smooth implementations.

You will collaborate with corporate engineering teams, troubleshoot issues, perform maintenance, manage assets and reports, and help maintain compliance with SOPs and SLAs to keep systems reliable.

Qualifications

• Extensive experience in desktop support and IT system administration.
• Strong troubleshooting and root-cause analysis abilities.
• Familiarity with SLAs, incident management and reporting.

Responsibilities

• Participate and execute small to medium engineering projects, including implementation services, effective customer engagement and communication
• Collaborate with corporate engineering teams on project solutions and problem solving.
• Assure the provision of superior technical support to customers by seeking regular formal input into projects, ensuring adequate preparation and communication for all changes.
• Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments.
• Troubleshoot technical problems, perform root cause analysis and report findings to management.
• Perform regular maintenance and backups, manage storage per data retention policies.
• Monitor, troubleshoot, and resolve tickets per SLA; manage changes via change control.

Skills

Desktop Support

LAN/WAN

Server Administration

Imaging Systems

Telecom

Instruments

Troubleshooting

Root Cause Analysis

Tools

Clarity

Service Center

Job description

Iron Systems, Inc in Houston, TX is seeking an IT Field Support Specialist to participate in small to medium engineering projects, provide deployment and ongoing technical support, and engage with customers to ensure smooth implementations.

You will collaborate with corporate engineering teams, troubleshoot issues, perform maintenance, manage assets and reports, and help maintain compliance with SOPs and SLAs to keep systems reliable.