EUC L2 IT Support Engineer – Desktop & Network Expert

AVASO Technology Solutions; Memphis (TN); On-site; USD 52,000 - 72,000; Full time

Job summary

AVASO Technology Solutions is seeking an experienced IT Support Engineer to join our Memphis, US team. You will provide Level 2 desktop and user support, manage tickets, and ensure quick resolutions for BAUs, SLAs, and CSAT targets.

You will work with Microsoft Windows environments, Office 365, SharePoint, and AD, coordinate with backend teams and external vendors, and contribute to Runbooks and SOPs for the global team.

Qualifications

• 4+ years of IT support experience in a corporate environment.
• Strong knowledge of Windows OS, Office 365 and SharePoint.
• Experience with ServiceNow or similar ticketing systems and AD.
• Ability to prioritize tasks and meet SLAs with CSAT focus.

Responsibilities

• Provide Level 2 IT support for end users and devices.
• Handle desktop, laptop, and software installation support.
• Manage onboarding/offboarding and asset tracking.
• Resolve tickets via ServiceNow and coordinate with backend teams.
• Support MS Office applications, Exchange/SharePoint, and network basics.

Skills

End-user support

Troubleshooting

Prioritization

Communication

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

Active Directory

Office 365

SharePoint

Windows OS

Job description

AVASO Technology Solutions is seeking an experienced IT Support Engineer to join our Memphis, US team. You will provide Level 2 desktop and user support, manage tickets, and ensure quick resolutions for BAUs, SLAs, and CSAT targets.

You will work with Microsoft Windows environments, Office 365, SharePoint, and AD, coordinate with backend teams and external vendors, and contribute to Runbooks and SOPs for the global team.