ETF Operations Analyst — Client Services & Settlements

J.P. Morgan; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

On-site health center

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Boston seeks an ETF Operations Analyst to support the Fund Servicing team. You will manage clients' trading activity, review reconciliation breaks, respond to APs and issuers, and track settlement KPIs to ensure accuracy and timeliness.

You will collaborate with technology and change teams to improve processes, scale operations, and automate tasks while maintaining strict controls and regulatory standards. This role offers exposure to a global, dynamic environment.

Qualifications

• Bachelor's degree and 1+ years of industry experience.
• Strong analytical, prioritization, organizational and time management skills.
• Ability to work in a global operating environment and matrix management.

Responsibilities

• Be responsible for the daily management of a client's trading activity including reviewing reconciliation breaks on Shares and Valuation and related client queries.
• Be responsible for ETF order inquiries and resolutions; ensure timely, accurate responses to Aps and issuers.
• Maintain a daily settlements dashboard with the status of all open and settling orders; track KPIs for ageing breaks.
• Facilitate collateral management: validation, processing, and release of ETF order cash in line with control standards.
• Return collateral following subsequent settlements in accordance with policy and client agreements.
• Manage AP communications for incoming/outgoing wires; initiate and monitor wire requests for collateral, cash components, and order fees.
• Produce and distribute collateral reporting to Aps and ETF issuers; maintain transparency on requirements, movements, and balances.
• Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF and TA deliveries.
• Partner with technology and change teams to scale processes, enhance resiliency, and automate manual touchpoints.
• Participate in industry working groups, initiatives and current events related to ETF, as well as discussions with Fund Sponsors looking to launch new ETF products.
• Uphold regulatory and control standards and provide monthly KPI reporting to clients and senior management

Skills

Analytical skills

Time management

Global collaboration

Client relationship management

Education

Bachelor's degree

Tools

Excel

Job description

JPMorgan Chase & Co. in Boston seeks an ETF Operations Analyst to support the Fund Servicing team. You will manage clients' trading activity, review reconciliation breaks, respond to APs and issuers, and track settlement KPIs to ensure accuracy and timeliness.

You will collaborate with technology and change teams to improve processes, scale operations, and automate tasks while maintaining strict controls and regulatory standards. This role offers exposure to a global, dynamic environment.