ETF Fund Servicing Lead — Global Ops & Automation Leader

JPMorgan Chase & Co.; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

JPMorganChase in Boston seeks an ETF Fund Servicing Lead to drive fund accounting, administration, and operational excellence. You will coordinate with internal teams, external vendors, and consultants to ensure compliant, efficient service while mentoring a diverse group of professionals.

The role emphasizes strategic planning, stakeholder management, and process automation to streamline ETF workflows and improve resilience across the servicing function.

Qualifications

• Minimum 7+ years ETF industry experience.
• Demonstrated ability to manage teams and drive results.
• Strong analytical, prioritization, organizational, and time management skills.
• Experience working in a global, matrix management environment.
• Ability to build and maintain effective client/counterparty relationships.
• Excellent customer service skills with attention to detail.

Responsibilities

• Manage client and broker queries related to daily ETF order activity
• Participate in industry working groups and initiatives
• Stay updated on developments in the broader ETF ecosystem
• Reconcile accurately against core controls for ETF deliveries
• Participate in discussions with Fund Sponsors on new ETF products
• Provide front-to-back oversight of post-trade monitoring and resolution
• Develop new ways to enhance operating model with tech teams to automate risks

Skills

Strong managerial skills

Analytical abilities

Prioritization & time management

Global/matrix environment experience

Client & counterparty relationships

Customer service orientation

Results oriented / target driven

Tools

Advanced Excel

VBA

Job description

JPMorganChase in Boston seeks an ETF Fund Servicing Lead to drive fund accounting, administration, and operational excellence. You will coordinate with internal teams, external vendors, and consultants to ensure compliant, efficient service while mentoring a diverse group of professionals.

The role emphasizes strategic planning, stakeholder management, and process automation to streamline ETF workflows and improve resilience across the servicing function.