ETF Servicing - Analyst

J.P. Morgan; Boston (MA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

On-site health center

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. in Boston seeks an ETF Operations Analyst to support the Fund Servicing team. You will manage clients' trading activity, review reconciliation breaks, respond to APs and issuers, and track settlement KPIs to ensure accuracy and timeliness.

You will collaborate with technology and change teams to improve processes, scale operations, and automate tasks while maintaining strict controls and regulatory standards. This role offers exposure to a global, dynamic environment.

Qualifications

• Bachelor's degree and 1+ years of industry experience.
• Strong analytical, prioritization, organizational and time management skills.
• Ability to work in a global operating environment and matrix management.

Responsibilities

• Be responsible for the daily management of a client's trading activity including reviewing reconciliation breaks on Shares and Valuation and related client queries.
• Be responsible for ETF order inquiries and resolutions; ensure timely, accurate responses to Aps and issuers.
• Maintain a daily settlements dashboard with the status of all open and settling orders; track KPIs for ageing breaks.
• Facilitate collateral management: validation, processing, and release of ETF order cash in line with control standards.
• Return collateral following subsequent settlements in accordance with policy and client agreements.
• Manage AP communications for incoming/outgoing wires; initiate and monitor wire requests for collateral, cash components, and order fees.
• Produce and distribute collateral reporting to Aps and ETF issuers; maintain transparency on requirements, movements, and balances.
• Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF and TA deliveries.
• Partner with technology and change teams to scale processes, enhance resiliency, and automate manual touchpoints.
• Participate in industry working groups, initiatives and current events related to ETF, as well as discussions with Fund Sponsors looking to launch new ETF products.
• Uphold regulatory and control standards and provide monthly KPI reporting to clients and senior management

Skills

Analytical skills

Time management

Global collaboration

Client relationship management

Education

Bachelor's degree

Tools

Excel

Job description

We welcome you to join one of the world's top five most admired and prominent companies. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Come join us to be the best financial services company in the world which is formed to foster a creative, inclusive work environment that always values employees' personal and professional development. As an ETF Operations Analyst within the Fund Servicing team, you will be supporting our Basket Operations Team that is responsible for the ETF Servicing offering at JP Morgan. You will foster and maintain solid working relationships with clients and Authorized Participants. You will also support internal groups within the broader division with respect to ETF record keeping and capstock activity.

Job responsibilities

• Be responsible for the daily management of a client's trading activity including reviewing reconciliation breaks on Shares and Valuation and related client queries
• Be responsible for ETF order inquiries and resolutions; ensure timely, accurate responses to Aps and issuers.
• Maintain a daily settlements Dashboard with the status of all open and settling orders; track KPIs for ageing breaks
• Facilitate collateral management: validation, processing, and release of ETF order cash in line with control standards
• Return collateral following subsequent settlements in accordance with policy and client agreements
• Manage AP communications for incoming/outgoing wires; initiate and monitor wire requests for collateral, cash components, and order fees
• Produce and distribute collateral reporting to Aps and ETF issuers; maintain transparency on requirements, movements, and balances
• Reconcile accurately and efficiently against all core controls and procedures for all relevant ETF and TA deliveries
• Partner with technology and change teams to scale processes, enhance resiliency, and automate manual touchpoints
• Participate in industry working groups, initiatives and current events related to ETF, as well as discussions with Fund Sponsors looking to launch new ETF products
• Uphold regulatory and control standards and provide monthly KPI reporting to clients and senior management

Required qualifications, capabilities, and skills

• Bachelor's degree and 1+ years of industry experience
• Quick learner both technical knowledge and systems
• Strong analytical, prioritization, organizational, managerial and time management skills
• Ability to be effective in a global operating environment and a matrix management organization
• Ability to build and maintain effective working relationships with clients and counterparties

Preferred qualifications, capabilities, and skills

• ETF industry experience
• Advanced Excel skills
• Strong knowledge of complex corporate actions and dividend income
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Join the operations team that is driving the success of both the client and JPMorganChase in the Fund Services organization.