Estimator - Collision Repair: Competitive Pay & Benefits

The Boyd Group; Madeira (OH); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

Medical, dental, vision insurance

401(k) Retirement Plan

Disability & Life Insurance

Continuing Education Opportunities

Job summary

Gerber Collision & Glass in the United States is seeking an Estimator to provide an exceptional customer experience while creating damage estimates and coordinating repairs. You will communicate with customers and insurance companies, document repairs, and help drive the shop KPIs.

The Estimator will assess vehicle damage, determine parts needs, and work with the team to ensure accurate and timely repairs. A high school diploma and DRP compliance experience are preferred, with I-CAR training

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI's by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Basic Computer Skills

Awareness of where to look for answers

Valid Driver's License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in the United States is seeking an Estimator to provide an exceptional customer experience while creating damage estimates and coordinating repairs. You will communicate with customers and insurance companies, document repairs, and help drive the shop KPIs.

The Estimator will assess vehicle damage, determine parts needs, and work with the team to ensure accurate and timely repairs. A high school diploma and DRP compliance experience are preferred, with I-CAR training