Estates & Tenant Services Assistant

West Lothian Council current; Michigan; On-site; USD 29,000 - 37,000; Full time

Job summary

West Lothian Council is seeking a proactive Estates Assistant to support estate management, inspections of communal areas, and environmental audits. You will work with partners to sustain tenancies and ensure policy compliance.

The role requires strong communication, accurate reporting, and the ability to prioritise workload under pressure, with experience in frontline customer service or a CIH Level 2 qualification.

Qualifications

• Chartered Institute of Housing Level 2 qualification or equivalent, or recent frontline customer‑focussed experience.
• Highly developed communication skills for effective interactions at all levels.
• Ability to record and report information accurately, verbally and in writing.

Responsibilities

• Deliver estate management services, including boundary issues and inspections of communal areas.
• Partner with internal/external teams to resolve tenancy concerns and sustain tenancies.
• Coordinate and implement gas/electric forced entries in line with procedures for statutory compliance.

Skills

Communication skills

Stakeholder liaison

Prioritisation

Education

CIH Level 2 or equivalent

Job description

West Lothian Council is seeking a proactive Estates Assistant to support estate management, inspections of communal areas, and environmental audits. You will work with partners to sustain tenancies and ensure policy compliance.

The role requires strong communication, accurate reporting, and the ability to prioritise workload under pressure, with experience in frontline customer service or a CIH Level 2 qualification.