Estates Assistant, West Lothian Civic Centre, 509.88 - WEL10896

West Lothian Council current; Michigan; On-site; USD 29,000 - 37,000; Full time

Job summary

West Lothian Council is seeking a proactive Estates Assistant to support estate management, inspections of communal areas, and environmental audits. You will work with partners to sustain tenancies and ensure policy compliance.

The role requires strong communication, accurate reporting, and the ability to prioritise workload under pressure, with experience in frontline customer service or a CIH Level 2 qualification.

Qualifications

• Chartered Institute of Housing Level 2 qualification or equivalent, or recent frontline customer‑focussed experience.
• Highly developed communication skills for effective interactions at all levels.
• Ability to record and report information accurately, verbally and in writing.

Responsibilities

• Deliver estate management services, including boundary issues and inspections of communal areas.
• Partner with internal/external teams to resolve tenancy concerns and sustain tenancies.
• Coordinate and implement gas/electric forced entries in line with procedures for statutory compliance.

Skills

Communication skills

Stakeholder liaison

Prioritisation

Education

CIH Level 2 or equivalent

Job description

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds

The opportunity has arisen within West Lothian Council, Housing, Customer & Building Services for a self-motivated and enthusiastic Estates Assistant to join our team to deliver a high quality service in respect of estate management services. This is an excellent opportunity to join our team following recent organisational changes.

This will include :-

Provision of estate management services; deal with minor boundary issues, inspections of communal stairs/bin/garden areas, participate environmental visual audits, community clear ups ensuring that issues are resolved in accordance with policy.

Co-ordination and implementation of gas and electric forced entries in line with procedure to ensure the council fulfils its statutory compliance duties.

Responsible and accountable for the implementation of relevant Housing Management policies and procedures and ensure compliance with current legislation, regulation and good practice.

Working with internal and external partners seeking appropriate solutions to assist and support our tenants in our community to sustain their tenancy in their neighbourhood.

Essential to have a Chartered Institute of Housing Level 2 qualification or equivalent, or recent relevant experience of working in a frontline customer focused environment.

Have highly developed communication skills, with the ability to communicate effectively at all levels.

Ability to record and report information accurately and concisely both verbally and in writing.

Work effectively under pressure with the ability to prioritise own workload.