Accommodation Assistant, West Lothian Civic Centre, 510.23 - WEL10945

West Lothian Council current; Michigan; On-site; USD 24,000 - 32,000; Full time

Job summary

West Lothian Council is seeking an Accommodation Assistant to join the Temporary Accommodation team at the Civic Centre. This is an entry-level post with a 36-hour week, permanent contract, and a role focused on preventing homelessness and delivering housing services.

You will work closely with accommodation officers, housing options, suppliers and officers across the council to provide high-quality customer service and effective housing management for those in temporary or emergency

Qualifications

• Entry level role in housing career ladder.
• Ability to deliver a high-quality customer-focused service.
• Willingness to work as part of a busy team and meet performance targets.

Responsibilities

• Assist with bookings for B&B placements and temporary accommodation.
• Provide housing management services to those in temporary and emergency accommodation.
• Work with housing options team, suppliers and council officers.
• Support day-to-day operations to prevent homelessness and achieve positive outcomes for customers.

Skills

Customer service

Communication

Organisational skills

Job description

Accommodation Assistant, West Lothian Civic Centre, 510.23 - WEL10945

36 hours per week, 52.14 weeks per year, Permanent

This is an exciting opportunity to join the Housing Need Service in West Lothian Council as part of the Temporary Accommodation Team. This is an entry level role and is the ideal post to gain a footing on the housing career ladder, learning within a service employing a range of skilled staff dealing with homeless prevention, provision of housing, and support. Many of our staff who begin their career at this level go on to advance into promoted posts as they gain skills and experience of the wider Housing Need service.

The role is on the basis of a 36-hour week and is a permanentrole.

The assistant post is critical to the provision and management of temporary accommodation to those in housing need. Working to meet the goals of preventing homelessness, supporting those in greatest need, achieving good outcomes for our customers, and ultimately a permanent home.

The post holder will work as part of the Temporary Accommodation team who are responsible for delivering our accommodation services to homeless applicants seeking temporary accommodation and provide housing management services to those in temporary accommodation and emergency accommodation. You will handle bookings for b&b placements, property storage, and will work closely with our housing options team, suppliers and officers from all over the council and our partners.

Working as the Accommodation Assistant you will assist our accommodation officers in providing housing management services to those in temporary accommodation. You will be asked to deliver a high-quality customer focused service in line with housing/homeless legislation and will be expected to meet operational performance targets.

The post holder will often be the first point of contact within a busy team within the fast-moving Housing Need Service, and will assist in maintaining our positive relationships with them and our accommodation providers.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.