Caretaker (Sc4) - Manual Labour

SOHL ASSOCIATES LIMITED; Islington (MA); On-site; USD 27,000 - 40,000; Full time

Job summary

Islington Council is seeking an Estate Caretaker to undertake cleaning and estate duties across assigned estates, working with residents and management to provide a high-quality service.

You will report to the Estate Services Co-ordinator, liaise with Area Offices, maintain access and safety, handle repairs, keep records, and work on a rota for weekend coverage to ensure continuous service. This role requires flexibility, strong tenant communication, and safeguarding duties as required.

Responsibilities

• Report to the Estate Services Co-ordinator and QAOs, liaise with Area Offices.
• Complete daily management control information and documentation.
• Keep records of tenant complaints and report serious incidents to the Area Office.
• Report tenancy contraventions by tenants.
• Report abandoned vehicles/illegal parking and liaise with Estate Service Officers and contractors.
• Maintain the lighting of communal areas.
• Take action in respect of repairs during emergencies and summon police, fire and ambulance services as required.
• Maintain clean and tidy assigned lodges at allocated patches.
• Custody of estate stores, tools and equipment at the allocated patch.
• Carry out minor repairs to communal areas as directed or per Health and Safety requirements.
• Report and remove offensive graffiti within agreed timescales.
• Keep shrub beds and grass areas / lawns free of litter.
• Establish and maintain good relations with tenants, advising and assisting especially older people and those with disabilities.
• Attend the designated Area Office during weekday-on-duty periods as directed.
• Report and remove lumber to designated collection points on estates daily.
• Carry out and ensure estate cleaning frequencies are maintained.
• Carry out paired working arrangements with assigned colleagues for annual leave and short-term absence.
• On weekends, work on a rota basis for core duties between 8:00am and 4:00pm.
• Ensure all services are provided in accordance with Islington Council’s customer care and high-quality service provision.
• Carry out normal estate liaison duties (refuse collection, gas and electrical services, etc.).
• Adhere to Islington Council’s Equal Opportunity Employment Policy.
• Undertake additional minor duties as directed.
• Promote safeguarding the welfare of children and vulnerable adults and report concerns to a Team Leader.

Job description

To undertake caretaker duties including cleaning and other estate duties in partnership with the needs of residents and in accordance with management direction. Working flexibly, alone, or with other caretakers to provide an excellent caretaker service on estates as circumstances require.

1. Reporting to the Estate Services Co-ordinator (ESC) and the Quality Assurance Officers (QAOs) who assist the ESC in caretaker management. Also liaising with management and staff at the Area Offices.

2. The completion of daily management control information and other documentation as required.

3. Keeping records of complaints made by tenants and reporting cases of fire, burglary, flood and other important incidents to the Area Office / Housing Department as required.

4. Reporting contravening of tenancy regulations by tenants.

5. Reporting of abandoned vehicles/illegal parking on the estates and liaising with Estate Service Officers and contractors as necessary.

6. Maintaining the lighting of communal areas.

8. Taking appropriate action in respect of repairs or damage in cases of emergency, including the calling out of police, fire and ambulance services etc. during normal working hours.

9. To maintain clean and tidy assigned lodges at the allocated patches.

10. Custody of an overall responsibility for the estate stores, tools, plant and equipment at the allocated patch.

11. To carry out minor repairs to communal areas as directed or as required in accordance with Health and Safety requirements.

12. To report and remove offensive graffiti as directed within agreed timescales.

13. To use appropriate tools as directed, to control weed growth on estates and to ensure that sweeping is done in such a way so that hard-standing areas have little or no accumulation of detritus, which promotes weed growth.

14. To keep shrub beds and grass areas / lawns free of litter.

15. Establishing and maintaining a good relationship with tenants on behalf of Islington Council, giving advice and assistance especially to older people and those with disabilities, dealing with complaints, problems, etc, referring outstanding issues to the Area Office or other designated Housing Department officers.

16. Attendance at the designated Area Office during weekday-on-duty periods as directed.

17. To report and remove where possible lumber to designated collection points on estates on daily basis.

18. Carry out and ensure estate cleaning frequencies are maintained.

19. To carry out a paired working arrangement. Liaising directly with an assigned colleague over personal cover arrangements for annual leave and short-term absence.

20. All resident (or previous resident) caretakers are to work on a number of estates, carrying out core duties at weekends on a rota basis, between the hours of 8.00am and 4.00pm.

21. Ensure all the services within the area(s) of responsibility are provided in accordance with Islington Council’s commitment to customer care and high quality service provision to users.

22. Carry out normal estate liaison duties, e.g., refuse collection, gas and electrical services, etc.

23. At all times carrying out responsibilities with due regard to Islington Council’s Equal Opportunity Employment Policy.

24. Undertake as such other minor and non-recurring duties appropriate to the post as may be directed.

25. To take responsibility for promoting safeguarding the welfare of children and young person’s / vulnerable adults and those who you come into contact with. This includes reporting any concerns you have about someone who is vulnerable to a Team Leader