Estate Wine Experience Host

jacksonfamilywines; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Volunteer time

Wine discounts

Job summary

Kendall-Jackson Wine Estate and Gardens is seeking a dynamic wine sales professional to host tastings, create memorable guest experiences, and develop new relationships in-person, by phone, and via email outreach.

The role emphasizes selling premium wines, delivering best-in-class customer service, and supporting Club and Estate management. A team-oriented culture celebrates diversity and belonging.

Qualifications

• 2+ years related experience preferred in sales, customer service or hospitality.

Responsibilities

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners through business development activities to drive sales and awareness for the property.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
• Offers exemplary customer service at all touch points that provides customized customer support.
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
• Supports trade hospitality events as needed, and other duties as assigned.

Skills

Sales experience

Customer service

Hospitality

Wine knowledge

Tools

POS systems

Microsoft Office

Job description

Kendall-Jackson Wine Estate and Gardens is seeking a dynamic wine sales professional to host tastings, create memorable guest experiences, and develop new relationships in-person, by phone, and via email outreach.

The role emphasizes selling premium wines, delivering best-in-class customer service, and supporting Club and Estate management. A team-oriented culture celebrates diversity and belonging.