Estate Wine Tasting Host & Sales Advocate

Jackson Family Wines; Los Olivos (CA); On-site; USD 39,000 - 53,000; Full time

Job summary

Jackson Family Wines in Los Olivos, CA, seeks a dynamic wine sales professional to host tastings, build client relationships, and drive premium wine sales through in-person experiences and proactive outreach. You will work with a collaborative team, supporting club and estate operations while delivering memorable guest experiences.

The role requires 2+ years in sales or hospitality, knowledge of wines, flexible weekends, and proficiency with POS and Microsoft Office.

Qualifications

• 2+ years related experience in sales, customer service or hospitality.
• Knowledge of wines and the ability to tell the story that promotes loyalty and sales.
• Able to work a flexible schedule including weekends.
• Competency in POS systems and Microsoft Office, including Excel, Word, and Outlook.
• Outstanding ability in customer service and working with the public.
• Commitment to excellence and teamwork.
• Strong organizational, problem-solving, multi-tasking and analytical skills.
• Fluency in English.

Responsibilities

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners through business development activities to drive sales and awareness for the property.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
• Offers exemplary customer service at all touch points that provides customized customer support.
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
• Supports trade hospitality events as needed, and other duties as assigned.

Skills

Sales experience

Customer service

Hospitality

Tools

POS systems

Microsoft Office

Job description

Jackson Family Wines in Los Olivos, CA, seeks a dynamic wine sales professional to host tastings, build client relationships, and drive premium wine sales through in-person experiences and proactive outreach. You will work with a collaborative team, supporting club and estate operations while delivering memorable guest experiences.

The role requires 2+ years in sales or hospitality, knowledge of wines, flexible weekends, and proficiency with POS and Microsoft Office.