Estate Host - Kendall-Jackson (Part -Time)

jacksonfamilywines; Santa Rosa (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401k matching

Paid time off

Volunteer time

Wine discounts

Job summary

Kendall-Jackson Wine Estate and Gardens is seeking a dynamic wine sales professional to host tastings, create memorable guest experiences, and develop new relationships in-person, by phone, and via email outreach.

The role emphasizes selling premium wines, delivering best-in-class customer service, and supporting Club and Estate management. A team-oriented culture celebrates diversity and belonging.

Qualifications

• 2+ years related experience preferred in sales, customer service or hospitality.

Responsibilities

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners through business development activities to drive sales and awareness for the property.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
• Offers exemplary customer service at all touch points that provides customized customer support.
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
• Supports trade hospitality events as needed, and other duties as assigned.

Skills

Sales experience

Customer service

Hospitality

Wine knowledge

Tools

POS systems

Microsoft Office

Job description

SUMMARY:

Kendall-Jackson Wine Estate and Gardensis a multi-generational, family-owned winery that produces wines with authenticity and exceptional pedigree. We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service. Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment. This position is responsible for hosting tastings and providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach. Our team respects, celebrates, and takes pride in each other’s differences, we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry professionals!

ESSENTIAL RESPONSIBILITIES:

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners through business development activities to drive sales and awareness for the property.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
• Offers exemplary customer service at all touch points that provides customized customer support.
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
• Supports trade hospitality events as needed, and other duties as assigned.

REQUIREMENTS:

Essential Skills and Experience

• 2+ years related experience preferredin sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Able to work a flexible scheduleincluding weekends.
• Competency in Point of Sales systems, Microsoft Office, including Excel, Word,and Outlook.
• Outstanding ability in customer service and working with the public.
• Commitment to excellence, high standards and working effectively with a team.
• Strong organizational, problem-solving,multi-taskingand analytical skills.
• Flexibility and ability to manage changing priorities with enthusiasm.
• Must be fluent in English.

Physical Requirements:

• Able to stand and walk for long periods of time
• Able to lift up to 50 pounds repeatedly

WAGE TRANSPARENCY:

The base pay for this role ranges from $17.45 - $ 23.13 per hour. Compensation will be determined by candidate experience, skills, and location.

BENEFITS:

• Health Benefits - Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Generous time off including vacation, holidays, and paid health time
• Paid volunteer time
• Learning & Development opportunities
• Modern Health virtual mental health & coaching visits
• Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.