Estate Host - Copain

Jackson Family Wines; Healdsburg (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Benefits

401k with employer match

Generous time off

Paid volunteer time

Learning & Development opportunities

Modern Health

Wine discounts

Job summary

Copain Winery, part of Jackson Family Wines, is seeking a dynamic wine sales professional to curate exceptional guest experiences while driving premium wine sales. The role emphasizes hosting tastings, building new client relationships, and delivering best-in-class service in a fast-paced environment.

You'll nurture club member relations, manage outreach by phone and email, support events, and collaborate with a team to exceed monthly and annual targets while upholding winery standards and

Qualifications

• 2+ years in sales, customer service or hospitality.
• Fluent in English; able to tell the wine story to promote loyalty.
• Flexibility to work weekends.
• Must be able to stand for long periods and lift up to 50 pounds.

Responsibilities

• Curates in-person experiences and outbound sales campaigns to meet sales targets.
• Strengthens existing member relationships and builds new ones via phone and email.
• Provides excellent customer service to guests and supports Club Manager.
• Assists in outreach during Club shipments and new wine releases.
• Develops referral partners to drive sales and awareness.
• Supports hospitality events and team training on wines and processes.”
• Assists with trade hospitality events as needed.

Skills

Sales

Customer Service

Hospitality

Communication

Organizational Skills

Tools

Point of Sale (POS) systems

Microsoft Excel

Outlook

Job description

Copain Winery is a multi-generational, family-owned winery that produces wines with authenticity and exceptional pedigree. We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service.Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment.This position is responsible for hosting tastings and providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach. Our team respects, celebrates, and takes pride in each other’s differences, we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry professionals!

ESSENTIAL RESPONSIBILITIES:

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners through business development activities to drive sales and awareness for the property.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
• Offers exemplary customer service at all touch points that provides customized customer support.
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
• Supports trade hospitality events as needed, and other duties as assigned.

REQUIREMENTS:

• 2+ years related experience preferredin sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Able to work a flexible scheduleincluding weekends.
• Competency in Point of Sales systems, Microsoft Office, including Excel, Word,and Outlook.
• Outstanding ability in customer service and working with the public.
• Commitment to excellence, high standards and working effectively with a team.
• Strong organizational, problem-solving,multi-taskingand analytical skills.
• Flexibility and ability to manage changing priorities with enthusiasm.
• Must be fluent in English.
• Able to stand and walk for long periods of timeandlift up to 50 pounds repeatedly.

WAGE TRANSPARENCY:

The base pay for this role ranges from $18.84 - $24.98 per hour. Compensation will be determined by candidate experience, skills, and location.

BENEFITS:

• Health Benefits – Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Generous time off including vacation, holidays, and paid health time
• Paid volunteer time
• Learning & Development opportunities
• Modern Health virtual mental health & coaching visits
• Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.