Estate Planning Support Specialist — Remote

Trust & Will; Atlanta (GA); A distancia; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary + Equity

Flexible time off

Generous paid company holidays

Paid time off to volunteer

Excellent health benefits: medical,  d

Dental

Vision

Life and disability insurance

Mental health support (Spring Health)

One Medical access

Cleo family planning and caregiving

401k with 4% company match

Up to $1,000 learning & development Re

Remote-friendly travel/events

$500 Work from home stipend

Descripción de la vacante

Trust & Will is a remote-first company offering digital estate planning solutions. The role focuses on delivering high-quality support to members via live chat, email, and phone, acting as the subject-matter expert on estate planning and the Trust & Will product.

You will write clear communications, resolve issues efficiently, and help customers understand products and services. This hourly non-exempt position includes competitive benefits and equity.

Formación

• 2 years of experience in a customer-facing support or service role, supporting customers across chat, email, and phone.

Responsabilidades

• Provide high-quality support for Trust & Will members via live chat, email, and phone.
• Communicate thoughtfully to provide answers about Trust & Will products and estate planning.
• Handle user issues directly and resolve customer complaints.

Conocimientos

Customer support

Zendesk

G-Suite

Notion

Phone support

Multichannel support

Herramientas

Zendesk

G-Suite

Notion

Descripción del empleo

Trust & Will is a remote-first company offering digital estate planning solutions. The role focuses on delivering high-quality support to members via live chat, email, and phone, acting as the subject-matter expert on estate planning and the Trust & Will product.

You will write clear communications, resolve issues efficiently, and help customers understand products and services. This hourly non-exempt position includes competitive benefits and equity.