Estate Planning Support Specialist (Remote)

Trust & Will; Wilmington (VT); Remote; USD 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

Salary + Equity

Flexible time off

Paid holidays

Zusammenfassung

Trust & Will is hiring a first-line support specialist to help millions of Americans access simple estate planning. You will resolve inquiries via chat, email, and phone, acting as a trusted source for product information and guidance.

The role emphasizes clear communication, problem solving, and teamwork in a remote-first environment. It targets Pacific Time hours and offers a competitive hourly wage with equity and comprehensive benefits.

Qualifikationen

• 2 years in a customer-facing support role across chat, email, and phone.
• Passion for customer success and efficient problem solving.
• Experience with Zendesk, G-Suite and Notion is a plus.

Aufgaben

• Provide high-quality support for Trust & Will members via live chat, email and phone.
• Communicate accurately about Trust & Will products, services and estate planning.
• Handle user issues directly and resolve customer complaints.
• Be the first point of contact and act as a subject matter expert for members.

Kenntnisse

Customer support

Multichannel support

Clear communicator

Tools

Zendesk

G-Suite

Notion

Jobbeschreibung

Trust & Will is hiring a first-line support specialist to help millions of Americans access simple estate planning. You will resolve inquiries via chat, email, and phone, acting as a trusted source for product information and guidance.

The role emphasizes clear communication, problem solving, and teamwork in a remote-first environment. It targets Pacific Time hours and offers a competitive hourly wage with equity and comprehensive benefits.