Especialista Bilingüe en Atención al Cliente

TMX Finance Family of Companies; Gilbert (AZ); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Training program

Learning management system

Career advancement

Educational reimbursement

Medical insurance

401(k) match

Life insurance

Disability coverage

Dental & Vision

Paid Time Off

Inclusive culture

Casual dress

Job summary

TitleMax is seeking a Customer Service Representative in Gilbert, AZ to deliver an excellent in-store experience for loan and pawn customers. The role emphasizes accurate data entry, payment processing, and strong interpersonal communication with customers and team members.

You will participate in store events, manage appointments, and ensure compliance with policies while maintaining a 40-hour weekly schedule, including some Saturdays.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required.
• Ability to meet physical demands including standing up to 90% and moving up to 25 pounds.

Responsibilities

• Provide an exceptional customer experience throughout the full loan or pawn cycle by educating consumers and making recommendations based on financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing appointments.
• Leverage partnerships and referrals to meet performance standards and participate in store events.
• Develop customer relationships to build new business, maintain store profitability, and enhance brand loyalty.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer information in the POS system.
• Uphold compliance with company policies and laws.
• Maintain opening/closing procedures, including vault and cash handling.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time in-person schedule (40 hrs/wk) with limited Saturdays.

Skills

Verbal communication

Written communication

Customer service

Data entry accuracy

Vehicle operation knowledge

Office software

18+ age requirement

Education

High school diploma or equivalent

Tools

Phone systems

POS system

Microsoft Office

Job description

TitleMax is seeking a Customer Service Representative in Gilbert, AZ to deliver an excellent in-store experience for loan and pawn customers. The role emphasizes accurate data entry, payment processing, and strong interpersonal communication with customers and team members.

You will participate in store events, manage appointments, and ensure compliance with policies while maintaining a 40-hour weekly schedule, including some Saturdays.