Bilingual Customer Experience Specialist

TMX Finance Family of Companies; Phoenix (AZ); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

New hire training

Robust LMS & training modules

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D Insurance

Paid Time Off

Diverse culture

Casual dress code

Job summary

TitleMax, a leading title lending company, seeks a Customer Service Representative to join our Store Operations team in Phoenix. You will engage customers throughout the loan/pawn process, educate on offerings, and manage payments and appointments while upholding compliance and security standards.

The role requires high school diploma, strong communication, and reliable in-person attendance. Bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.

Responsibilities

• Provide an exceptional customer experience throughout the loan or pawn process.
• Assist in customer account management by accepting payments and managing appointments.
• Meet performance standards by leveraging partnerships and obtaining referrals.
• Develop customer relationships to build new business and maintain store profitability.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer information in the POS system with accuracy.
• Uphold compliance with policies and laws.
• Maintain security protocols including vault and cash handling.
• Communicate effectively with customers and team members.

Skills

Customer service

Communication

Attention to detail

Physical stamina

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Phone system

POS (Point of Sale)

Microsoft Office

CRM systems

Job description

TitleMax, a leading title lending company, seeks a Customer Service Representative to join our Store Operations team in Phoenix. You will engage customers throughout the loan/pawn process, educate on offerings, and manage payments and appointments while upholding compliance and security standards.

The role requires high school diploma, strong communication, and reliable in-person attendance. Bilingual English/Spanish is a plus.