ESOC Shift Supervisor - Lead 24/7 Security Ops

Allied Universal; Atlanta (GA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Retirement plans

Holiday pay

Vacation

Job summary

Allied Universal is seeking an Enterprise Security Operations Center (ESOC) Shift Supervisor in Atlanta to lead the ESOC Shift Team, coordinate incident response, and ensure continuous monitoring and incident handling across alarms, CCTV, and life-safety systems.

You will mentor operators, conduct briefings, maintain logs and reports, and serve as the primary escalation point for complex events while ensuring compliance with post orders and procedures.

Qualifications

• High school diploma or equivalent or 5 years of verifiable work experience.
• 2+ years of leadership or supervisory experience in a security environment.
• 2+ years of security-related experience and good communication skills.
• Proficiency with Microsoft Office and ability to document activities.

Responsibilities

• Manage day-to-day ESOC operations during shifts in a 24/7 environment with coverage and procedures.
• Supervise and mentor ESOC Operators, including briefings, onboarding, and guidance.
• Monitor performance and support operator duties as needed, ensuring efficiency.
• Maintain monitoring of alarms, CCTV, life-safety systems; triage and investigate alerts.
• Coordinate incident response based on severity; escalate to senior leadership as needed.
• Document incident handling, post-incident reports, and shift logs.
• Handle administrative calls and communications in a calm, professional manner.
• Serve as liaison to field personnel and corporate stakeholders for guidance.
• Support scheduling, work orders, and IT/service ticket routing.
• Evaluate performance and propose productivity or security improvements.

Skills

Leadership

Communication

Crisis management

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Alarm monitoring systems

CCTV systems

Job description

Allied Universal is seeking an Enterprise Security Operations Center (ESOC) Shift Supervisor in Atlanta to lead the ESOC Shift Team, coordinate incident response, and ensure continuous monitoring and incident handling across alarms, CCTV, and life-safety systems.

You will mentor operators, conduct briefings, maintain logs and reports, and serve as the primary escalation point for complex events while ensuring compliance with post orders and procedures.