Customer-Focused Escrow Assistant

First American; New Albany (OH); On-site; USD 52,859,000 - 70,574,000; Full time

Benefits offered by this job

medical

dental

vision

401k

PTO/paid sick leave

employee stock purchase plan

Job summary

First American in New Albany, OH is seeking an Escrow Assistant to join our in-office team. You will support the escrow process, open orders, read title commitments, and help clear title while delivering a phenomenal customer experience.

The role requires strong communication, detail orientation, and solid MS Office skills. If you have 2+ years escrow experience and a professional, customer-focused attitude, you will thrive in our fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• 2+ years escrow-related experience preferred.
• Excellent verbal and written communication.
• Detail-oriented with strong organizational skills.
• Customer-focused with a professional attitude.

Responsibilities

• Assist in the escrow process, such as opening orders, reading title commitments, and clearing title.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Work with a variety of technologies to enable escrow transactions and ensure a phenomenal customer experience.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Organizational skills

Attention to detail

Teamwork

Adaptability

Tech savvy

Education

High school diploma or equivalent

Tools

MS Office

Job description

First American in New Albany, OH is seeking an Escrow Assistant to join our in-office team. You will support the escrow process, open orders, read title commitments, and help clear title while delivering a phenomenal customer experience.

The role requires strong communication, detail orientation, and solid MS Office skills. If you have 2+ years escrow experience and a professional, customer-focused attitude, you will thrive in our fast-paced environment.