Escrow Management Specialist

SECU Credit Union; United States; On-site; USD 29,411 - 44,110; Full time

Benefits offered by this job

Medical, vision, dental benefits

401(k) plan with company matching

Generous sick, vacation, and personal leave

Quarterly incentives based on productivity goals

Annual corporate-wide incentives

Job summary

A leading credit union in the United States is seeking an Escrow Management Specialist to join their Real Estate Servicing Team. In this role, you'll ensure accurate disbursement of escrow funds, support members with inquiries related to their escrow accounts, and analyze reports to resolve discrepancies. Strong problem-solving and communication skills are essential. The position offers hourly pay ranging from $21.35 to $32.02 depending on experience, along with benefits like medical, dental, and a 401(k) plan with matching.

Qualifications

• 2 years of experience in Tax, Insurance, or PMI Premium Payments required.
• Knowledge of lender requirements regarding Flood Insurance preferred.
• Demonstrated knowledge of Annual Escrow Disclosure preferred.

Responsibilities

• Track and disburse Mortgage Escrow Payments for compliance.
• Analyze and review reports to resolve issues.
• Communicate with members regarding their Escrow Account.

Skills

Customer service

Time management

Problem-solving ability

Analytical skills

Communication skills (verbal and written)

Education

High School Degree or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Who We Are

At SECU, we put our employees first, recognizing that their well-being and professional development are vital to our success. By fostering a supportive and empowering work environment, our employees are committed to helping members achieve long-term financial security. They are also inspired to give back to the communities we serve by volunteering and spreading kindness, which reflects our core values and who we are as an organization.

Every employee at SECU contributes to our members’ financial well-being, and we’ll always do what’s right for our members, employees, and communities. Feel good about what you do. Belong to a place where you matter and can make a difference.

What You Will Do

The Escrow Management Specialist will be part of our dynamic Real Estate Servicing Team. The Escrow Management Specialist will perform all escrow processing transactions to ensure accurate and timely disbursement of escrow funds for Real Property Tax, Homeowners and Flood Insurance, and Private Mortgage Insurance. The position will work directly with insurance and tax vendors to resolve any exceptions that impact day-to-day processing.

The Escrow Management Specialist will be considered a subject matter expert and assist our members with inquiries on the escrow account. Strong customer service and time management skills are essential for this position, as they are needed to support both direct and indirect channels in response to business needs for SECU. In addition, team members will also cross collaborate with related lending units in all aspects of loan servicing.

The Escrow Management Specialist adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position, including all aspects of the Bank Secrecy Act and related regulations such as OFAC, the USA Patriot Act, Fair Lending and Information Security.

A Day In Your Life Might Include

• Track and disburse Mortgage Escrow Payments to ensure compliance with federal and state regulations to include Tax, Insurance, PMI, Ground Rent, Front Foot.
• Communicate with members regarding their Escrow Account including changes to the payment amount, payment history, and PMI Removal.
• Track Delinquent and Past Due Tax and Insurance Premiums to prevent negative member and lender impact.
• Analyze and review reports and data to resolve issues and maintain tax and insurance information with vendors based on procedures and with management oversight.

Additional Responsibilities May Include

• Perform Annual Escrow Analysis Validation.
• Review accounts for PMI Termination.
• Reconcile vendor data against Credit Union data.
• Perform scheduled validation of insurance policies to ensure sufficient insurance coverage is in place.
• Create, format, and publish Excel spreadsheets for GL reconciliation and other reporting duties.
• Additional job-related projects and duties as assigned by management.

Education Requirements

• High School Degree or equivalent required.

Experience Requirements

• 2 years of experience in Tax, Insurance, or PMI Premium Payments, required.
• Demonstrated knowledge of Homeowner’s Protection Act, preferred.
• Knowledge of lender requirements regarding Flood Insurance, preferred.
• Demonstrated knowledge of Annual Escrow Disclosure and impact on monthly mortgage payment, preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook), required.
• Strong communication skills, both verbal and written.
• Strong problem‑solving ability and analytical skills.
• Ability to understand and execute tasks within the Service Level Agreements (SLAs), preferred.
• Ability to adjust to shifting priorities.
• Ability to work in a team and independently.

Physical Requirements

• Must be able to remain in a stationary position, often standing or sitting for prolonged periods.
• Must be able to lift up to 25 pounds.

Compensation Information

Offers will be commensurate with experience and education.

• Hourly Rate: Min. $21.35 – Max. $32.02 (budget for this position is $21.35–$28.00 per hour depending on experience).

Other Compensation Includes

• Quarterly incentives based on productivity goals.
• Annual corporate‑wide incentives.

Benefits

• Medical, vision, dental benefits.
• 401(k) plan with company matching.
• Generous sick, vacation and personal leave.
• And more... (2026 SECU Benefits Guide).

Equal Employment Opportunity

SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.