Escrow Operations Lead — Team Coach & Analytics

Newrez; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Job summary

Newrez is seeking a Supervisor - Escrow to direct the day-to-day Escrow Analysis operations within the Loan Administration Department on site in Houston. You will oversee bulk analysis batches and coordinate between Tax, Insurance, and PMI teams while guiding a team of Escrow Analysis Specialists.

The role requires 6+ years of mortgage loan servicing experience, strong Excel and SQL skills, and leadership ability to train and coach staff.

Qualifications

• Bachelor’s degree or equivalent mortgage experience is required or preferred.
• Minimum 6+ years of residential mortgage loan servicing experience.
• Minimum 2 years’ experience training team members; 1–2 years supervising a team is preferred.

Responsibilities

• Oversee bulk analysis batch processing and ensure timely responses from Tax, Insurance, and PMI teams.
• Set team goals and review progress with associates monthly.
• Manage report volumes for external clients, investors, and regulators.
• Identify, test, and implement escrow analysis system enhancements.
• Create and maintain policies and procedures for team functions.
• Perform ad hoc queries with management approval.
• Support management with exception reporting, auditing, and coaching.

Skills

Excel

SQL

OnBase imaging

Data analysis

Communication skills

Team leadership

Multi-tasking

Education

Bachelor’s degree or equivalent mortgage experience

High school diploma or equivalent

Bachelor’s degree preferred

Tools

SQL Server

Job description

Newrez is seeking a Supervisor - Escrow to direct the day-to-day Escrow Analysis operations within the Loan Administration Department on site in Houston. You will oversee bulk analysis batches and coordinate between Tax, Insurance, and PMI teams while guiding a team of Escrow Analysis Specialists.

The role requires 6+ years of mortgage loan servicing experience, strong Excel and SQL skills, and leadership ability to train and coach staff.