Escrow Supervisor (On-site)

Newrez; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Tuition & Certification reimbursement

Employee Mortgage Loan Program

Job summary

Newrez is seeking a Supervisor - Escrow to direct the day-to-day Escrow Analysis operations within the Loan Administration Department on site in Houston. You will oversee bulk analysis batches and coordinate between Tax, Insurance, and PMI teams while guiding a team of Escrow Analysis Specialists.

The role requires 6+ years of mortgage loan servicing experience, strong Excel and SQL skills, and leadership ability to train and coach staff.

Qualifications

• Bachelor’s degree or equivalent mortgage experience is required or preferred.
• Minimum 6+ years of residential mortgage loan servicing experience.
• Minimum 2 years’ experience training team members; 1–2 years supervising a team is preferred.

Responsibilities

• Oversee bulk analysis batch processing and ensure timely responses from Tax, Insurance, and PMI teams.
• Set team goals and review progress with associates monthly.
• Manage report volumes for external clients, investors, and regulators.
• Identify, test, and implement escrow analysis system enhancements.
• Create and maintain policies and procedures for team functions.
• Perform ad hoc queries with management approval.
• Support management with exception reporting, auditing, and coaching.

Skills

Excel

SQL

OnBase imaging

Data analysis

Communication skills

Team leadership

Multi-tasking

Education

Bachelor’s degree or equivalent mortgage experience

High school diploma or equivalent

Bachelor’s degree preferred

Tools

SQL Server

Job description

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Supervisor - Escrow directs the day-to-day operations of the Escrow Analysis functions within the Loan Administration Department. This includes the responsibility for ensuring the timely processing of bulk analysis batches, exception reporting, monitor training of staff; as well as being the internal liaison between the Tax, Insurance, and Mortgage Insurance groups. In addition to assisting the Escrow Analysis Manager with testing and ad-hoc projects. Perform all duties in accordance with the company guidelines, applicable federal, state, and local regulations.

Direct Reports: Yes No

• Escrow Analysis Specialist I
• Escrow Analysis Specialist II
• Escrow Analysis Specialist III
• Escrow Analysis - Team Lead

Principal Duties

• Oversees execution of the bulk analysis batch processing, including managing timely responses from the Tax, Insurance, and PMI teams.
• Develop team goals and meet with associates monthly to discuss progress on goals, workflow performance, coaching, and adherence to department expectations.
• Execute and monitor report volumes for external clients, investors, and regulatory entities.
• Assist with identifying, testing, and implementing escrow analysis system enhancements.
• Create and maintain policies and procedures for team functions.
• Perform ad hoc queries as necessary with management approval.
• Solves problems rapidly and cost-effectively with minimal disruption.
• Process requests received from upper management, clients, or other departments.
• Assist the manager with exception reporting, auditing, control log, and providing feedback on associate performance.
• Interpret data in a variety of formats, such as Excel formula output, charts, and SQL Server data.
• Monitor work volumes and adjust work types or production to meet department needs.
• Performs related duties and special projects as assigned by management.

Education and Experience

• Bachelor’s degree or equivalent mortgage experience.
• High school diploma or equivalent, required.
• Bachelor’s degree preferred.
• 6+ years residential mortgage loan servicing experience.
• Minimum of 2 years’ experience training team members.
• Minimum 1-2 years’ experience with supervising a team preferred.

Knowledge, Skills, And Abilities

• Proficient with Microsoft Office (Excel, Word, and Outlook).
• Detail oriented with excellent organizational, analytical, and problem-solving skills.
• Flexible to changing priorities, project scopes, and deadlines at any given time.
• Must be able to multi-task in a fast-paced environment.
• Excellent communication (written and verbal) skills as well as ability to work well in a collaborative environment.
• Ability to participate and lead meetings with both internal and external parties.
• Ability to make sound decisions based upon department, company policies, procedures, knowledge, and experience.
• Advanced understanding of SQL data warehouse environments and OnBase imaging system

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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