Escrow & Loan Servicing Team Lead

Axos Business Center; Las Vegas (NV); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life保险

Paid Sick Leave, 3 weeks’ Vacation, 11

HSA or FSA account and other voluntary

401(k) Retirement Saving Plan with EMP

529 Savings Plan

Employee Mortgage Loan Program

Free access to an Axos Bank Account

Job summary

Axos Bank is seeking a dedicated professional to lead daily escrow administration and operations within Loan Servicing in Las Vegas. You will assign work, monitor progress, and ensure timely, accurate outcomes while driving operational improvements and coaching staff.

Role emphasizes data-driven reporting, escalation management, and adherence to service level agreements in a fast-paced banking environment. Eligible for comprehensive benefits and a discretionary bonus program.

Qualifications

• HS diploma required.
• Bachelor's degree preferred; 2+ years of related experience.
• Ability to analyze various reports.
• Ability to identify operational inefficiencies and implement process improvements.
• Ability to manage escalations.
• Ability to lead by example.

Responsibilities

• Assign exceptions and data integrity errors to staff and monitor completion to ensure completed timely and accurately.
• Develop and enhance monitoring reports.
• Research, delegate and resolve internal/external escalations.
• Provide direction, guidance and measurement tools to the department to ensure that operations meet service level agreements.
• Perform quality control reviews on operations staffs daily work to ensure compliance with regulatory, compliance.
• Provide feedback and coaching when needed.
• Review of department processes and procedures; provide ongoing training and updates.
• Identify operational efficiencies.

Skills

Data analysis

Escalations management

Process improvement

Lead by example

Ability to analyze reports

Education

HS Diploma

Bachelor's degree preferred

Job description

Axos Bank is seeking a dedicated professional to lead daily escrow administration and operations within Loan Servicing in Las Vegas. You will assign work, monitor progress, and ensure timely, accurate outcomes while driving operational improvements and coaching staff.

Role emphasizes data-driven reporting, escalation management, and adherence to service level agreements in a fast-paced banking environment. Eligible for comprehensive benefits and a discretionary bonus program.