Client Care Banker — Banking Solutions Pro

Axos Business Center; Las Vegas (NV); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

Paid Sick Leave

3 weeks’ Vacation

Holidays (about 11 a year)

HSA or FSA account and other voluntary

401(k) Retirement Saving Plan with EMP

529 Savings Plan

Employee Mortgage Loan Program

free access to an Axos Bank Account

Job summary

Axos Bank is seeking a critical, customer-facing team member in Las Vegas. You will be the primary contact for selected clients, guiding them to solutions and collaborating with internal teams to resolve issues and ensure compliance.

The position requires a high school diploma and at least 1 year of client service experience in financial services. Benefits include medical/dental/vision, paid time off, and a 401(k) plan, with a strong emphasis on teamwork and quality service across phone, email,

Qualifications

• HS Diploma required.
• Minimum 1+ years of client service experience in the financial services industry.

Responsibilities

• Communicate with customers by telephone to provide product and service information, troubleshoot and resolve customer issues.
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Describe products and services to customers in order to respond to customer questions and issues.
• Learn and apply procedures; assimilate new job-related information promptly; recall and apply that information during calls/emails.
• Answer secure and unsecure email and live chat inquiries by clarifying desired information; researching, locating and providing an accurate response.

Skills

Client service

Education

HS Diploma

Job description

Axos Bank is seeking a critical, customer-facing team member in Las Vegas. You will be the primary contact for selected clients, guiding them to solutions and collaborating with internal teams to resolve issues and ensure compliance.

The position requires a high school diploma and at least 1 year of client service experience in financial services. Benefits include medical/dental/vision, paid time off, and a 401(k) plan, with a strong emphasis on teamwork and quality service across phone, email,