Escrow & Loan Servicing Specialist

First Federal Bank; Tuscaloosa (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

First Federal Bank is seeking a detail-oriented Loan Servicing & Escrow Specialist in Tuscaloosa, AL to administer and maintain escrow accounts and support loan servicing activities. The ideal candidate will have strong organizational skills, customer service abilities, and the capacity to work independently while ensuring compliance with bank policies.

Responsibilities include monitoring taxes and insurance, reviewing loan files, processing payments by phone, and maintaining accurate records

Qualifications

• High school diploma or equivalent required.
• At least 1 year in mortgage servicing or related banking field preferred.
• Strong computer and organizational skills.
• Excellent attention to detail and accuracy.
• Strong communication and customer service skills.
• Ability to work independently and manage multiple responsibilities.
• Ability to maintain confidentiality and follow bank policies.

Responsibilities

• Manage and monitor escrow accounts, including property taxes and insurance.
• Monitor non-escrowed tax and insurance records.
• Review insurance policies and related documentation.
• Monitor escrow reports and follow up on exceptions.
• Assist with loan account maintenance and servicing transactions.
• Review consumer loan files for completeness and accuracy.
• Prepare, scan, organize, and maintain loan documentation.
• Assist customers with loan servicing questions and requests.
• Process loan payments by phone and assist with payoff requests.
• Maintain compliance with bank policies, procedures, and applicable regulations.
• Assist with other Loan Servicing Department responsibilities as needed.

Skills

Attention to detail

Customer service

Organizational skills

Communication skills

Independent work

Confidentiality

Multitasking

Education

High school diploma or equivalent

Tools

MS Office

Job description

First Federal Bank is seeking a detail-oriented Loan Servicing & Escrow Specialist in Tuscaloosa, AL to administer and maintain escrow accounts and support loan servicing activities. The ideal candidate will have strong organizational skills, customer service abilities, and the capacity to work independently while ensuring compliance with bank policies.

Responsibilities include monitoring taxes and insurance, reviewing loan files, processing payments by phone, and maintaining accurate records