Escrow Assistant - Customer-Focused Real Estate Support

First American Financial; Waukesha (WI); On-site; USD 25,000 - 34,000; Full time

Job summary

First American Financial seeks an Escrow Assistant to support our escrow team in a fast-paced environment. You will handle administrative duties, assist with opening orders, and maintain clear communication with customers throughout the escrow process.

Key qualifications include a high school diploma or equivalent, 2+ years of administrative experience, and strong MS Office skills. A detail-oriented, organized, and customer-focused mindset is essential to succeed.

Qualifications

• High school diploma or equivalent is required or preferred.
• 2+ years of office/administrative experience is preferred.
• Excellent verbal and written communication skills are essential.
• Detail oriented with strong organizational skills and a proactive mindset.

Responsibilities

• Greet, interact, and assist visitors and customers; answer and direct incoming phone calls; receive, sort and route mail.
• Assist in the escrow process, such as opening orders, and other administrative duties to support the process.
• Communicate regularly with customers during the escrow process flow.
• Work with a variety of technologies to enable escrow transactions and ensure a phenomenal customer experience.

Skills

Customer service

Verbal and written communication

Organizational skills

Team player

Education

High school diploma or equivalent

Tools

MS Office

Job description

First American Financial seeks an Escrow Assistant to support our escrow team in a fast-paced environment. You will handle administrative duties, assist with opening orders, and maintain clear communication with customers throughout the escrow process.

Key qualifications include a high school diploma or equivalent, 2+ years of administrative experience, and strong MS Office skills. A detail-oriented, organized, and customer-focused mindset is essential to succeed.