Escape Venue Lead — Guest Experience & Team Coach

Escapology Escape Rooms Framingham; Framingham (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Company-paid life insurance

Short-term disability

Long-term disability

Vacation plan

Quarterly bonus potential

Employee discounts

Job summary

Escapology Framingham is seeking a hands-on Venue Manager to lead a 10–15 person team and deliver unforgettable guest experiences in a fast-paced escape room environment. You’ll coach staff, coordinate daily operations, and ensure safety, cleanliness, and guest satisfaction on every shift.

You’ll recruit and hire, train teams, monitor labor and performance, and manage events and private bookings. A strong communicator with multitasking skills, you’ll keep operations running smoothly, resolve

Qualifications

• Must have a high school diploma or equivalent.
• An associate or bachelor’s degree is preferred.
• TIPS certification required; training may be provided.
• Excellent communication and public speaking skills.
• Ability to multitask and stay calm under pressure.
• Willingness to work flexible hours including nights, weekends, holidays.
• Reliable transportation.
• Must be 21 years or older.
• Background check and/or CORI screening required.

Responsibilities

• Lead the team and run the venue, ensuring guest satisfaction.
• Open and close the venue following safety and cash-handling procedures.
• Recruit, interview, and hire staff with HR support.
• Train new hires to confidently run games and events.
• Coach and develop employees with regular feedback.
• Monitor labor, timecards, and scheduling; adjust as needed.
• Manage private events, catering, and bookings.
• Respond to reviews and guest feedback; escalate issues when needed.
• Maintain inventory, cleanliness, and safety standards.

Skills

Public speaking

Multitasking

Teamwork

Communication

Project management

Organization

Problem solving

Flexible schedule

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

TIPS certification required

Job description

Escapology Framingham is seeking a hands-on Venue Manager to lead a 10–15 person team and deliver unforgettable guest experiences in a fast-paced escape room environment. You’ll coach staff, coordinate daily operations, and ensure safety, cleanliness, and guest satisfaction on every shift.

You’ll recruit and hire, train teams, monitor labor and performance, and manage events and private bookings. A strong communicator with multitasking skills, you’ll keep operations running smoothly, resolve