Escape Room Game Guide: Guest Experience Lead

The Escape Game; Jacksonville (FL); On-site; USD 24,000 - 34,000; Full time

Job summary

The Escape Game in Jacksonville, FL is seeking Game Guides who are world-class hospitality experts. You will lead groups of 2–12 through our escape rooms, anticipate guests’ needs, and deliver an upbeat, friendly introduction to kick off each adventure.

During play you monitor progress with our Game Guide software, explain the games, reset components between rounds, clean the rooms, and complete necessary reports.

Qualifications

• Experience in guest-facing roles is preferred.
• Excellent communication and interpersonal skills.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead groups of 2–12 guests and deliver an upbeat, friendly introduction.
• Explain TEG games and products to guests during play.
• Monitor game progress using Game Guide software.
• Reset game components between rounds and ensure rooms are clean and functional.
• Complete necessary reports and assist with minor game repairs as needed.

Skills

Hospitality

Guest service

Communication

Job description

The Escape Game in Jacksonville, FL is seeking Game Guides who are world-class hospitality experts. You will lead groups of 2–12 through our escape rooms, anticipate guests’ needs, and deliver an upbeat, friendly introduction to kick off each adventure.

During play you monitor progress with our Game Guide software, explain the games, reset components between rounds, clean the rooms, and complete necessary reports.