Escape Room Game Guide — Create Five-Star Experiences

The Escape Game; Town of Florida (NY); On-site; USD 18,000 - 23,000; Full time

Job summary

The Escape Game is seeking a friendly Game Guide at our Sawgrass Mills location to welcome groups of 2-12 guests and guide them through immersive escape rooms.

You will use our software and HMIs to monitor progress, reset games between rounds, and ensure clean, safe play spaces while delivering a five-star guest experience. This role requires flexible availability, physical activity, and clear communication with guests and team members.

Qualifications

• Flexible availability including nights, weekends, and holidays.
• Ability to perform physical tasks (standing, cleaning, lifting 30–40 lbs).
• Capability to use small tools and magnets for game resets.
• Excellent verbal and interpersonal communication with guests.

Responsibilities

• Welcome groups of 2–12 guests and provide a welcoming, upbeat introduction.
• Guide guests through escape rooms and explain game rules and objectives.
• Monitor progress using TEG software and HMI to ensure smooth gameplay.
• Reset game components accurately between rounds and maintain clean, organized spaces.
• Complete required reports and ensure a five-star guest experience.

Skills

Guest service

Communication

Team player

Tools

TEG software

HMI

Job description

The Escape Game is seeking a friendly Game Guide at our Sawgrass Mills location to welcome groups of 2-12 guests and guide them through immersive escape rooms.

You will use our software and HMIs to monitor progress, reset games between rounds, and ensure clean, safe play spaces while delivering a five-star guest experience. This role requires flexible availability, physical activity, and clear communication with guests and team members.