E-Sales Agent: Convert Online Inquiries to Appointments

Sonic Automotive, Inc.; Denver (CO); Hybrid; USD 66,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Life insurance

401(k) match

Paid time off

Job summary

Mountain States Toyota, part of Sonic Automotive, seeks an eSales Agent in Denver, CO to engage with customers and convert inquiries into appointments. You will handle internet inquiries and calls, delivering a premium customer experience with prompt, professional responses.

Compensation ranges from $66,000 to $80,000 and includes ongoing training, performance-based incentives, and benefits. This full-time position reports to Traffic/Sales leadership and emphasizes relationship-building and

Qualifications

• Minimum 1 year call center or sales focused experience.
• Able to set priorities, multi-task, and achieve goals.
• Ability to perform in a fast-paced environment.
• Exceptional communication skills, both written and verbal.
• Highly proficient in verbal phone skills.
• Ability to establish and maintain strong internal and external relationships.
• Strong organizational and time management skills.
• Must be adaptable to change.
• Proficient using a computer.
• Evening and weekend schedule availability required.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Skills

Call center experience

Communication skills

Verbal phone skills

Time management

Relationship building

Job description

Mountain States Toyota, part of Sonic Automotive, seeks an eSales Agent in Denver, CO to engage with customers and convert inquiries into appointments. You will handle internet inquiries and calls, delivering a premium customer experience with prompt, professional responses.

Compensation ranges from $66,000 to $80,000 and includes ongoing training, performance-based incentives, and benefits. This full-time position reports to Traffic/Sales leadership and emphasizes relationship-building and