ES Eligibility Case Manager - Bilingual / 61014455

State of South Carolina; South Carolina; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, Vision, Long Term Disb

Life Insurance for Employee, Spouse, &

15 days annual leave

15 days sick leave

13 paid holidays

Paid Parental Leave

State Retirement Plan and Deferred

Job summary

The South Carolina Department of Social Services in Spartanburg County is seeking an ES Eligibility Case Manager to support SNAP and TANF programs. This role requires bilingual English/Spanish communication, handling applications and interviews, and safeguarding client information.

Candidates will process eligibility, maintain electronic records, refer overpayments, and participate in training. A high school diploma and at least one year in Economic Services are required; a bachelor’s degree may

Qualifications

• High School Diploma and at least one year of experience in Economic Services programs.
• Proficiency in English and Spanish, both oral and written.
• Valid driver's license and access to a motor vehicle; able to perform field work.

Responsibilities

• Conducts bilingual interviews for SNAP and TANF applications/ renewals.
• Processes applications by determining eligibility and authorizing benefits.
• Maintains electronic case files with confidentiality and auditing readiness.
• Identifies overpayments and prepares referrals to the Benefit Integrity Unit.
• Ensures PII is protected and adheres to laws and agency policies.
• Participates in training and supervisory meetings as required.

Skills

Bilingual English/Spanish

Interpreting

Customer service

Confidentiality

Education

High School Diploma

Bachelor's degree preferred

Job description

Do you have a passion to provide meaningful work in the community?Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.

Job Duties

• The ES Eligibility Case Manager performs general work duties related to the administration of the SNAP and TANF programs in the Economic Services Division in the county office to help restore or improve customer financial stability. Serve as a bilingual worker for the SNAP and TANF programs and as interpreter for Spanish calls transferred from DSS Connect as well as translate documents for all these areas.

• Conducts a minimum of 15 quality bilingual interviews per day to include both phone and face-to-face interviews for SNAP, TANF, and ESAP applications and SNAP and/or TANF renewals. Serves as an interpreter for Spanish calls transferred from DSS Connect as well as translate documents for all these areas.

• Processes all SNAP, TANF, ESAP, and SCCAP applications by determining eligibility and authorizing benefits if applicable.

• Maintains electronic case files (in agency designated system) accurately and timely for documentation and auditing purposes; safeguards confidentiality of files and information in files.

• Identifies and documents overpayments and makes at least 3 possible claims referrals to the Benefit Integrity Unit; prepares supporting documents for Fair Hearings and attends hearings as directed.

• Ensures personal identifying information (PII) is properly used, accessed, gathered, shared, and disposed. Protects the agency networks and applications by safeguarding systems, equipment, and data.

• Provides services in accordance with federal and state laws and regulations and agency policies and procedures.

• Participates in training and supervisory meetings or staffings as required.

• Performs Red Cross shelter duty or other emergency shelter duty/services as directed.

• Performs other related duties as required.

A High School Diploma and at least one (1) year of experience in Economic Services programs.

A Bachelor's Degree may be substituted for one year of relevant program experience.

Must be proficient in English and Spanish, both orally and in writing.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION: Economic Services / Spartanburg County